Сергій

Serhii Muzyka Tech Support
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Kyiv, Ukraine

[open contact info](look above in the "contact info" section)

SUMMARY EXPERIENCE
Highly driven, professional, and Technical Support Engineer, Skyvia
motivated Technical Support 08/2022 – Present | Ukraine
Engineer with over five years of
experience. Communication with clients through CRM, live chat and Support Forum
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Solving the users' technical issues that might arise while purchasing or working
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with the product. Helping with users' ETL pipelines.
TOP SKILLS Reproducing the issues
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Researching required information on different resources (forum, eSupport,
Product Support
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Jira, Confluence, API docs) and on the Internet
Databases: SQL Server, BigQuery, Detecting bugs, writing bug reports on Jira, checking fixes
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PostgreSQL, MySQL Working closely with the development team and management in order to
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Data Integration: ETL, Data create complete responses to users and to test the products
Pipeline, Datawarehouse
Customer Support Specialist, Дія
API 11/2020 – 03/2022 | Kyiv City, Ukraine
CRM, ERP: Zoho, Salesforce, •Communication with clients through live chats, email, calls, and social media.
QuickBooks and other cloud apps. •Supervision of the first level Support managers and assist in improving the
resolution of difficult situations. Daily meetings.
Developing and implementing web-based support initiatives, including
LANGUAGES
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knowledge bases, technical and modelling techniques, and documentation.
English: Professional Working •Assistance in resolving difficult situations/technical issues of the web portal
Diia. Escalating issues to developers through detailed reports. Checking the
Ukrainian: Native or Bilingual status of the problem until it is solved. Reproduce the issue and come back to
users with feedback.
CERTIFICATIONS •Communication with the project manager and developers to improve the
product.
HTML •Establishing cooperation with state registration authorities.
SQL
Support Specialist, Multisearch.io
ChatGPT for Everyone 08/2020 – 09/2020 | Ukraine
Quality Assurance Communication with users via AmoCRM and Emails.
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Engineer/Software Testing Assistance in setting up search on the website (e-commerce), support at all
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stages of using search from Multisearch. Work in admin panel with XML. API
integration.
Communication and collaboration with developers, sales and marketing teams.
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Account Manager, Lumos International
06/2020 – 08/2020 | Ukraine
Researching and communicating with IT companies.
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Establishing relations between the recruitment agency and companies
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regarding the employment of specialists.

Bartender, Rosewood Abu Dhabi
01/2020 – 03/2020 | Abu Dhabi, United Arab Emirates

Bartender, Southern Sun Abu Dhabi
08/2017 – 10/2019 | Abu Dhabi, United Arab Emirates