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Support agent

Age:
22 years
City of residence:
Ivano-Frankivsk
Ready to work:
Remote

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SOFIIA PETRYSHYN

CONTACT SUMMARY

Ukraine, Ivano-Frankivsk English Philology graduate with experience in customer service,
teaching, and test administration. Strong English communication
@sofi_ptrshn22 skills, attention to detail, and a positive attitude toward learning
new things.
[open contact info](look above in the "contact info" section)

SKILLS
EXPERIENCE
Cross-Cultural Communication

Adaptability & Fast Learning
Customer Service Representative
Hotel in Cyprus|2023-2025 (Seasonal Employment)

Confident Use of English Provided customer service to international guests.
Resolved customer requests and complaints.
Developed strong communication and problem-solving skills.
Teamwork & Time Management

Test Center Administrator (TOEFL)
EDUCATION Studentland TM, Ivano-Frankivsk | 2025 – Present

Verify candidate identity before the test.
Master’s Degree in English
Provide support and instructions to test takers.
Philology Ensure testing rules are followed.
King Danylo University
2025 - present

Bachelor’s Degree in English
English Language Teacher
Philology King Danylo University | 2026 - Present
King Danylo University
Teach General English language courses to university students.
2021 - 2025
Assess student progress and prepare learning materials.
Support students in developing communication skills.

LANGUAGES

Ukrainian - Native
English - Advanced

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