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Customer support representative
- Considering positions:
- Customer support representative, Operation manager
- City of residence:
- Smila
- Ready to work:
- Remote
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Nazar Siumak
Ukraine
[open contact info ](look above in the "contact info" section)
[open contact info ](look above in the "contact info" section)
Summary
FinTech Operations Specialist with a background in customer support. I handle daily payment operations, manually reconcile
Cash Flow in Excel, and manage chargebacks. Reliable in routine tasks and focused on data accuracy.
English
Technical: B1 (Intermediate)
Spoken: A2 (Pre-Intermediate)
Experience
Pspark
Operations specialist
November 2025 - Now
Responsibilities:
Financial Control & Reconciliation: Conducted regular reconciliation of Cash Flow statements using MS Excel; identified and
resolved financial discrepancies, monitored and prevented unexpected negative balances, and verified source documents.
Compliance Management: Regularly updated the compliance database with fresh data and conducted routine audits to maintain
information relevance.
Transaction & Dispute Resolution: Managed daily payment operations, including recurring payments and voids; handled the
end-to-end chargeback and dispute process.
Project Onboarding & Coordination: Submitted new projects for approval to various payment provider channels and monitored
progress until a successful handoff to the technical department.
Operational Support: Executed diverse operational and ad-hoc tasks assigned by the Team Lead within the Product Office
structure.
Customer Support
April 2024 - November 2025
Responsibilities:
Payment Verification: Verified customer payments and transaction receipts via live chat to ensure successful payment
confirmation.
Traffic & Invoice Monitoring: Monitored invoice traffic flows, proactively identified system anomalies or processing issues, and
escalated them to the Team Lead.
Team Mentorship: Onboarded and assisted junior support team members on personal initiative, helping them adapt to workflows
and tools faster.
Cross-Functional Collaboration: Partnered with various internal departments to troubleshoot and resolve complex customer
issues and operational bottlenecks.
Email Management & Promotion: Managed incoming email correspondence and successfully transitioned to the Operations
team due to strong performance.
Ukraine
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Summary
FinTech Operations Specialist with a background in customer support. I handle daily payment operations, manually reconcile
Cash Flow in Excel, and manage chargebacks. Reliable in routine tasks and focused on data accuracy.
English
Technical: B1 (Intermediate)
Spoken: A2 (Pre-Intermediate)
Experience
Pspark
Operations specialist
November 2025 - Now
Responsibilities:
Financial Control & Reconciliation: Conducted regular reconciliation of Cash Flow statements using MS Excel; identified and
resolved financial discrepancies, monitored and prevented unexpected negative balances, and verified source documents.
Compliance Management: Regularly updated the compliance database with fresh data and conducted routine audits to maintain
information relevance.
Transaction & Dispute Resolution: Managed daily payment operations, including recurring payments and voids; handled the
end-to-end chargeback and dispute process.
Project Onboarding & Coordination: Submitted new projects for approval to various payment provider channels and monitored
progress until a successful handoff to the technical department.
Operational Support: Executed diverse operational and ad-hoc tasks assigned by the Team Lead within the Product Office
structure.
Customer Support
April 2024 - November 2025
Responsibilities:
Payment Verification: Verified customer payments and transaction receipts via live chat to ensure successful payment
confirmation.
Traffic & Invoice Monitoring: Monitored invoice traffic flows, proactively identified system anomalies or processing issues, and
escalated them to the Team Lead.
Team Mentorship: Onboarded and assisted junior support team members on personal initiative, helping them adapt to workflows
and tools faster.
Cross-Functional Collaboration: Partnered with various internal departments to troubleshoot and resolve complex customer
issues and operational bottlenecks.
Email Management & Promotion: Managed incoming email correspondence and successfully transitioned to the Operations
team due to strong performance.
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The candidate's resume is posted at https://www.work.ua/resumes/18773007/