Ukraine's #1 job service
Personal information hidden
This job seeker has chosen to hide his personal information and contact info. You can contact him using this page: https://www.work.ua/resumes/18792606/
Technical Support Engineer
- Considering positions:
- Technical Support Engineer, Support manager, Технік, Customer success manager, Менеджер з продажу, Спеціаліст технічної підтримки, Менеджер підтримки користувачів, Менеджер технічної підтримки, Спеціаліст по закупівлям
- City:
- Lviv
Contact information
Name, contacts and photo are only available to registered employers. To access the candidates' personal information, log in as an employer or sign up.
Uploaded file
Quick view
version
This resume is posted as a file. The quick view option may be worse than the original resume.
KSENIYA MYKULA
Profile
Hi! I’m a motivated and enthusiastic young professional with
strong communication skills and experience working effectively
with people. I have relevant technical skills and look forward to
learning new things and growing professionally.
[open contact info ](look above in the "contact info" section)
[open contact info ](look above in the "contact info" section)
Work Experience
[open contact info ](look above in the "contact info" section)
mykula-05ba55305
2022
Lviv Logistix101
–
Logistics Coordinator
2023
Education Managed daily logistics operations including cargo
tracking, documentation processing, and coordination
with customers and drivers to ensure timely deliveries.
Bachelor’s degree in English Philology
Ivan Franko National University of Lviv
2019-2023
2023 Millhouse Logistics
-
Master’s degree in Applied Linguistics Сustomer Support Representative
2024
Lviv Polytechnic National University Tracked shipments, maintained communication with
2024-2025 customers and drivers, and ensured smooth coordination of
freight transportation processes.
Solved transportation issues quickly to avoid delays and keep
Skills deliveries on track.
Strong communication skills
Attention to details
2024
Ability to multitask in a fast- Lemberg Solutions
-
Technical Support Engineer
paced working environment 2026
Negotiation skills Provided customer support via phone and written
communication (email/chat), ensuring timely and effective
Critical Thinking
issue resolution.
Stress Resistance Researched and identified solutions to software and hardware
CRM Systems issues
Referred to the internal knowledge base, and external resources
Jira
to deliver accurate technical solutions
Confluence Asked targeted questions to quickly identify the root cause of
Salesforce technical problems
Guided clients through a series of troubleshooting steps over the
Languages phone until the issue was resolved
Documented cases and maintained accurate records of
English - B2+ customer interactions and solutions
German - A2
Ukrainian - native
Profile
Hi! I’m a motivated and enthusiastic young professional with
strong communication skills and experience working effectively
with people. I have relevant technical skills and look forward to
learning new things and growing professionally.
[
[
Work Experience
[
mykula-05ba55305
2022
Lviv Logistix101
–
Logistics Coordinator
2023
Education Managed daily logistics operations including cargo
tracking, documentation processing, and coordination
with customers and drivers to ensure timely deliveries.
Bachelor’s degree in English Philology
Ivan Franko National University of Lviv
2019-2023
2023 Millhouse Logistics
-
Master’s degree in Applied Linguistics Сustomer Support Representative
2024
Lviv Polytechnic National University Tracked shipments, maintained communication with
2024-2025 customers and drivers, and ensured smooth coordination of
freight transportation processes.
Solved transportation issues quickly to avoid delays and keep
Skills deliveries on track.
Strong communication skills
Attention to details
2024
Ability to multitask in a fast- Lemberg Solutions
-
Technical Support Engineer
paced working environment 2026
Negotiation skills Provided customer support via phone and written
communication (email/chat), ensuring timely and effective
Critical Thinking
issue resolution.
Stress Resistance Researched and identified solutions to software and hardware
CRM Systems issues
Referred to the internal knowledge base, and external resources
Jira
to deliver accurate technical solutions
Confluence Asked targeted questions to quickly identify the root cause of
Salesforce technical problems
Guided clients through a series of troubleshooting steps over the
Languages phone until the issue was resolved
Documented cases and maintained accurate records of
English - B2+ customer interactions and solutions
German - A2
Ukrainian - native
Similar candidates
-
Global Technical Support Engineer
Lviv, Kyiv , more 5 cities -
Інженер технічної підтримки
90000 UAH, Lviv -
Менеджер технічної підтримки
Lviv, Ternopil, Remote -
Customer service manager
20000 UAH, Lviv, Other countries, Remote -
Інженер служби підтримки
45000 UAH, Lviv, Stryi
Compare your requirements and salary with other companies' jobs:
The candidate's resume is posted at https://www.work.ua/resumes/18792606/