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Maksym
Billing specialist
- Considering positions:
- Billing specialist, Finance assistant, Finance manager
- City of residence:
- Ivano-Frankivsk
- Ready to work:
- Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/18808020/
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MAKSYM YATSKIVSKYI
BILLING AGENT
[open contact info ](look above in the "contact info" section) [open contact info ](look above in the "contact info" section) Malaga, Spain
ABOUT ME
Detail-oriented Billing & Operations Specialist with hands-on experience in payment processing, risk analysis,
and customer support. Skilled in managing refunds, chargebacks, and financial reconciliations using tools like
Paycore, Sumsub, and Sift. Proven record of achieving 96% KPI performance and improving fraud detection
workflows. Strong analytical mindset and technical background in software development, ensuring efficient
process optimization and collaboration across teams.
EDUCATION
Ivano-Frankivsk National Technical University of Oil and Gas 2020 - 2024
BSc in Software Engineer
Financial Literacy Course “Saylor Academy” Completed October 2025
PROFESSIONAL EXPERIENCE
OPERATIONS ASSISTANCE SPECIALIST Aug 2025 – Present
TENTENS Tech | Malaga, Spain
ATS Optimization Keywords:
Operations • Data Analysis • Process Optimization • Workflow Management • Cross‑Functional Collaboration • Continuous Improvement • KPI Monitoring • Dashboard
Creation • Reporting • Business Analysis • Billing Processes • Finance Operations • Problem Solving • Multilingual Communication • Customer Support • Onboarding •
Documentation • Process Mapping • Root Cause Analysis • Productivity Improvement • SQL • Excel • CRM Systems • Ticketing Systems • Data Visualization
Provide multi-channel customer support (chat, calls, tickets) related to billing and account issues
Handle refunds, disputes, and payment verification processes with Paycore, Solidgate, Sumsub, and
Sift
Achieved 96% KPI on issue resolution and compliance targets
Created internal dashboards to monitor transaction anomalies and reduce chargeback rates
Assisted in optimizing the billing reconciliation workflow, improving processing time by 20%
CLIENT SUPPORT & QUALITY CONTROL LEAD Jul 2021 – Feb 2022
Ollamee Digital Marketing | Ukraine
Trained and mentored a team of 5 support agents, reducing response time by 35%
Managed daily billing inquiries and CRM updates for over 55 clients per day
Maintained CSAT score of 84% through proactive communication and issue resolution
Supported payment tracking and client invoicing, providing insights for process improvements
SKILLS
Payment Processing Analytical Thinking Sumsub/Sift
Fraud Prevention Team Collaboration Google Workspace
Financial Reporting Process Optimization Zendesk
ADDITIONAL INFORMATION
Languages: English, Ukrainian, Russian, Spanish
LinkedIn Profile: Maksym Yatskivskyi
BILLING AGENT
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ABOUT ME
Detail-oriented Billing & Operations Specialist with hands-on experience in payment processing, risk analysis,
and customer support. Skilled in managing refunds, chargebacks, and financial reconciliations using tools like
Paycore, Sumsub, and Sift. Proven record of achieving 96% KPI performance and improving fraud detection
workflows. Strong analytical mindset and technical background in software development, ensuring efficient
process optimization and collaboration across teams.
EDUCATION
Ivano-Frankivsk National Technical University of Oil and Gas 2020 - 2024
BSc in Software Engineer
Financial Literacy Course “Saylor Academy” Completed October 2025
PROFESSIONAL EXPERIENCE
OPERATIONS ASSISTANCE SPECIALIST Aug 2025 – Present
TENTENS Tech | Malaga, Spain
ATS Optimization Keywords:
Operations • Data Analysis • Process Optimization • Workflow Management • Cross‑Functional Collaboration • Continuous Improvement • KPI Monitoring • Dashboard
Creation • Reporting • Business Analysis • Billing Processes • Finance Operations • Problem Solving • Multilingual Communication • Customer Support • Onboarding •
Documentation • Process Mapping • Root Cause Analysis • Productivity Improvement • SQL • Excel • CRM Systems • Ticketing Systems • Data Visualization
Provide multi-channel customer support (chat, calls, tickets) related to billing and account issues
Handle refunds, disputes, and payment verification processes with Paycore, Solidgate, Sumsub, and
Sift
Achieved 96% KPI on issue resolution and compliance targets
Created internal dashboards to monitor transaction anomalies and reduce chargeback rates
Assisted in optimizing the billing reconciliation workflow, improving processing time by 20%
CLIENT SUPPORT & QUALITY CONTROL LEAD Jul 2021 – Feb 2022
Ollamee Digital Marketing | Ukraine
Trained and mentored a team of 5 support agents, reducing response time by 35%
Managed daily billing inquiries and CRM updates for over 55 clients per day
Maintained CSAT score of 84% through proactive communication and issue resolution
Supported payment tracking and client invoicing, providing insights for process improvements
SKILLS
Payment Processing Analytical Thinking Sumsub/Sift
Fraud Prevention Team Collaboration Google Workspace
Financial Reporting Process Optimization Zendesk
ADDITIONAL INFORMATION
Languages: English, Ukrainian, Russian, Spanish
LinkedIn Profile: Maksym Yatskivskyi
Similar candidates
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Медичний реєстратор
Remote, Ivano-Frankivsk -
Архівіст
Remote, Kyiv -
Фахівець з документообігу
Remote -
Фахівець з документообігу
35000 UAH, Remote -
Менеджер з діловодства
Remote -
Діловод
Remote
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The candidate's resume is posted at https://www.work.ua/resumes/18808020/