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Yaroslav Snisar WORKEXPERIENCE

yariksnisar​@gmail.com Gambling/ iGaming industry
Payment operation specialist
[open contact info](look above in the "contact info" section)
2025 – 2026
[open contact info](look above in the "contact info" section) Setup and support of integrations for new and
•

Warszawa, Poland existing merchants
Configuration of terminals , payment methods and
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@yrksnsr currency settings
Onboarding of new merchants and payment
•

providers
SKILLS Terminal setup , testing and validation
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Monitoring of transactions and payment flows
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Payment Operations Management
• Identification and analysis of transaction errors and
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Transaction Analysis & Error
• issues
Resolution Coordination with merchants, providers, and
•

Deposit Conversion & Payout
• integrators to resolve technical and operational
Optimization issues
Client & Partner Relationship
• Processing of refunds and chargebacks
•

Management Preparation of reports on chargebacks, conversion
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Reporting & Analytics
• rates, and transaction performance
Team Training & Task Coordination
• Building and maintaining strong relationships with
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PSP Integration & Configuration
• partners and merchants, ensuring a high level of
Knowledge of Fee Structures (MDR,
• service and support
Set-up, Annual) Preparation of settlement and financial reports
•

Cryptocurrency & Wallet
• Ensuring all tasks are completed within established
•

Management deadlines and in line with company quality standards
Top-tier сustomer Service
• Execution of tasks and instructions from the Head of
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Operations and CEO

SUMMARY Forex industry
PSP Manager
I’m an experienced PSP Manager who 2023 – 2024
thrives on making payments work Managing and integrating payment service providers
•

smoothly. I help merchants and (PSPs)
partners get set up, troubleshoot issues Monitoring key payment metrics, including approval
•

and optimize every step of the payment rate, decline rate, and processing time
process. From onboarding new Optimizing payment routing and improving deposit
•

providers to analyzing transaction conversion rates
flows and improving approval rates. I Analyzing transaction failures and identifying root
•

enjoy turning complex challenges into causes
simple, effective solutions - all while Managing payout processes and improving payout
•

keeping strong relationships with speed and efficiency
clients and teams Negotiating with payment providers and improving
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commercial terms
Preparing regular reports and analytical insights on
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payment performance
Understanding and managing payment flow
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architecture, including PSP routing and cascading
Conducting market research on payment solutions
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within specific industries
Maintaining regular communication with partners
•

and managing client onboarding processes, including
KYC/​KYB procedures
Allocating tasks, monitoring workflows, and
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conducting team training sessions
Working with cryptocurrencies, including wallet
management and transaction monitoring

Forex industry
PSP Assistant
2021 – 2023
Managed payment operations across assigned
•

office(s)
Analyzed transaction flows and identified
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performance issues
Improved payment approval rates by optimizing
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processes and resolving errors
Investigated decline reasons and implemented
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solutions to reduce failure rates
Provided training and ongoing support to agents on
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payment-related topics
Developed clear and structured documentation for
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various payment systems
Performed financial calculations and prepared
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operational reports
Processed and monitored client deposits within
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internal systems
Managed operations across multiple offices, ensuring
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efficiency under high workload
Applied knowledge of fee structures, including MDR
•

and other payment-related costs

Forex industry
Backup PSP
2020 – 2021
Processed and managed support tickets from agents
•

Developed foundational knowledge of payment
•

systems and cryptocurrency operations
Gained understanding of international banking
•

processes and transactions
Utilized Excel for basic reporting and data handling
•

tasks
Supported senior team members with daily
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operational activities
Performed routine operational tasks with a high level
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of accuracy and attention to detail

Hotel and restaurant service
Front Desk Manager / Head Receptionist
2016 – 2020
Manage daily work of the reception team
•

Supervise and train reception staff
•

Ensure high level of customer service for all guests
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Handle guest check-in and check-out when needed
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Resolve guest complaints and difficult situations
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Monitor bookings, reservations, and room availability
•

Coordinate with other departments (housekeeping,
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maintenance, etc.)
Control cash flow, payments, and billing processes
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Prepare reports and track front desk performance
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Maintain hotel standards and service quality
•

Create staff schedules and manage shifts
•
 Assist with VIP guests and special requests
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Hotel and restaurant service
Front Desk Agent
2015 – 2016
Welcome guests and provide friendly customer
•

service
Handle check-in and check-out procedures
•

Manage reservations and bookings
•

Answer phone calls and reply to emails
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Provide information about the hotel and local area
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Handle guest requests and basic complaints
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Process payments and issue invoices
•

Work with hotel systems
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Communicate with housekeeping and other
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departments
Keep the reception area clean and organized
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Assist guests with any questions or problems
•

LANGUAGES

English
Upper-Intermediate

Ukrainian
Fluent

Russian
Fluent