Ірина

Iryna Konoshenko

Passport: FG590919 Work permit: Ukrainian Date of birth: 9 Jul 1973

Place of birth: Lviv Phone number: [open contact info](look above in the "contact info" section) (Mobile) Email address:

[open contact info](look above in the "contact info" section) Address: 11a Hetmana Mazepy, 79068, Lviv, Ukraine (Home)

WORK EXPERIENCE

CITADEL GASTRO BOUTIQUE HOTEL – LVIV, UKRAINE
DEPUTY GENERAL MANAGER – 1 MAR 2009 – CURRENT
-Professional Summary
Experienced hospitality executive with 29+ years in hotel management and over 16 years as Deputy General Manager
at Citadel Gastro Boutique Hotel. Proven leader in hotel operations, sales and revenue management, guest experience.
Skilled in team leadership, CRM, budgeting, and strategic partnerships. Passionate about delivering five-star service
while driving business growth.
Key Skills
• Hotel Operations & Guest Experience
• CRM & Email Campaigns
• Revenue & Yield Management
• B2B Sales & GDS Contracting
• Corporate Partnerships
• Marketing & Brand Collaboration
• MICE & Event Coordination
• Package Development
Professional Experience
Deputy General Manager
Citadel Gastro Boutique Hotel, Lviv
2009 – Present
• Led hotel operations across departments to ensure service excellence and efficiency.
• Drove business development through B2B partnerships and corporate contracting (Synxis, Lanyon, Sabre).
• Implemented CRM strategies to enhance guest retention and personalized engagement.
• Developed targeted packages and pricing strategies based on market trends.
• Collaborated with marketing to boost online presence and manage guest feedback.
• Supervised front office and housekeeping to maintain five-star standards.

EDUCATION AND TRAINING

1 SEP 1991 – 30 JUN 1996 Lviv, Ukraine
MASTER’S IN FOREIGN LANGUAGE (ENGLISH PHILOLOGY) Ivan Franko National University of Lviv

Website https://lnu.edu.ua/en/

1 SEP 2000 – 30 JUN 2005 Lviv, Ukraine
MASTER’S IN LAW Ivan Franko National University of Lviv

Website https://lnu.edu.ua/en/

LANGUAGE SKILLS

Mother tongue(s): UKRAINIAN
Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken production Spoken interaction

ENGLISH C1 C1 C1 C1 C1

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken production Spoken interaction

POLISH A2 A2 A1 A1 A1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

SKILLS

Microsoft Office Microsoft Word Microsoft Excel Microsoft Powerpoint Zoom Google Docs LinkedIn
Skype Google Drive Instagram Facebook Bitrix 24 CRM system Servio SynXis Central Reservation
System Yieldplanet channel manager Gmail Organizational and planning skills Internet user Motivated
WhatsApp Team-work oriented Decision-making Responsibility Written and Verbal skills Presenting
Reliability Strategic Planning Critical thinking Teamwork

CONFERENCES AND SEMINARS

26 JUN 2017 – 27 JUN 2017 Warsaw
SynXis Fundamentals 2017 Workshops from Preferred Hotels&Resorts

This workshop was focused on an in depth training of the SynXis CR focusing on the following key elements:
• The Distribution Landscape: How to use SynXis to connect to the outside world
• Rooms: How to build and optimize your room types
• Rates: Discover how to build various rate codes, including descriptions, assignments, pricing, offsets, etc.
• Managing Availability: Explore the world of restrictions and how they can be used to maximize revenue for your
hotel
• Promotions: Learn how to configure Promotions and Pricing Rules to help create special offers for your
customers
• Managing Hotel Content: Understand the importance of hotel content and where this information is distributed.
· Reports: Ascertain how to use Reports within the SynXis CRS to help support decision making for your business
needs
• Sales - Overview: Corporate & Leisure Sales, Lanyon – usage for RM´s

Benefits:
· Revenue optimization along with long term and sustainable positioning of your business and property
· Improve understanding of benefits of the co-operation / partnership with Preferred Hotels & Resorts
· Building a long-term and successful partnership
Preferred Hotels & Resorts Workshop Trainer:
• Raimund Notz, Director of Revenue Account Management , Central & Eastern Europe
• Stephan Brauer, Executive Director Global Sales, Central & Eastern Europe
• Christopher Cox, Regional Director Central & Eastern Europe

.

12 SEP 2018 – 14 SEP 2018 Barcelona
The Preferred Hotels & Resorts European Group Sales Seminar

EVENT PROFILE
European Group Sales Seminar was an opportunity for member hotels to discuss best practices, hear from senior
industry experts, and learn new cutting-edge techniques and tactics. The session demonstrated how to:
• Evaluate group production
• Maximize revenue potential
• Load room rates online
• Analyze group performance data
This session equipped attendees with actionable strategies to enhance group sales through data-driven decision-
making and digital tools.

4 NOV 2018 – 7 NOV 2018 London
World Travel Market London

This is an international event that brings together exhibitors from around the world and serves as an important
platform for the tourism industry.

21 MAY 2013 – 23 MAY 2013 Frankfurt
IMEX Frankfurt

IMEX Frankfurt is an international exhibition for professionals in the field of business tourism, meetings, events, and
incentive travel. It brings together participants from around the world to explore new opportunities, establish
partnerships, and discover innovations in event organization.the description...

DRIVING LICENCE

Driving Licence: B