Андрій

ANDRII KHOMYN
SENIOR SUPPORT ENGINEER
Lviv | [open contact info](look above in the "contact info" section) | linkedin.com

SUMMARY
Detail-oriented Support Engineer with a strong technical and engineering background and hands-on
experience supporting customers in remote environments. Skilled in first-line technical support, issue triage,
and clear customer communication. Experienced in troubleshooting applications and systems, collaborating
with internal teams, and documenting solutions. Brings a structured, analytical approach to problem-solving
and a strong sense of ownership over customer issues.

TECHNICAL SKILLS
Security and Identity Monitoring and Reliability OS: Windows, MacOS, Ubuntu
Troubleshooting and Systems Documentation and Knowledge MS Active Directory
Applications, APIs, Infrastructure Management Administration: Office 365
Endpoint management (Intune) Support and Incident Management Support Tools and Processes

PROFESSIONAL EXPERIENCE
Avenga Jul 2022 - Present
Support Engineer → Senior Support Engineer / Lead Support Engineer
Provided advanced technical support and served as the primary escalation point for critical and
high-impact customer incidents, owning issues end-to-end
Investigated and resolved complex technical issues across applications, APIs, and infrastructure,
performing root cause analysis and driving long-term preventive solutions
Worked directly with customers to troubleshoot technical issues, explain root causes, and provide
clear, actionable solutions in a professional and empathetic manner
Acted as a technical liaison between customers, Support, Engineering, Product, and DevOps,
ensuring transparent communication and timely resolution
Improved support processes and support quality, including incident management, escalation
workflows, and best practices
Contributed to continuous improvement of support expertise through documentation, knowledge
sharing, and collaboration on complex cases
Developed and maintained technical documentation and knowledge base articles, and supported
releases, deployments, and post-release monitoring

Tile Ltd
Jul 2014 - Jul 2022
Engineer → Chief Engineer
Developed, designed, and performed technical and cost calculations for construction projects,
ensuring compliance with engineering standards, regulations, and project requirements
Prepared, reviewed, and approved technical documentation and trade contracts, including signing
contracts in the Chief Engineer role
Coordinated technical aspects of projects with contractors, suppliers, and internal stakeholders
Ensured quality control, technical accuracy, and adherence to safety standards throughout project
execution
Provided technical and operational support to internal systems and infrastructure, including support
for the system administrator
 EDUCATION

Lviv National Polytechnic University

Master`s degree in Administrative Management of Information Protection 2011 - 2012

Bachelor’s Degree in Information Security Management 2006 - 2011

ADDITIONAL INFORMATION

Languages: B1 English.