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Оператор чата
- Considering positions:
- Оператор чата, оператор служби підтримки, Customer support representative, менеджер чата, оператор службы доставки, менеджер підтримки користувачів, Direct-менеджер, Support manager, Customer service representative, адміністратор інтернет-магазину
- Age:
- 35 years
- City of residence:
- Other countries
- Ready to work:
- Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/18823575/
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VIACHESLAV OHLY
Customer Support Specialist | Client Communication | Operations Coordination
Email: [open contact info ](look above in the "contact info" section) | Phone: [open contact info ](look above in the "contact info" section)
Location: Vietnam Ready to relocate
PROFESSIONAL SUMMARY
Customer-focused specialist experienced in communication, coordination, and problem
solving. Strong in fast-paced environments, client handling, and maintaining high service
standards. Solid teamwork and organizational skills.
KEY SKILLS
● Customer Relationship Management
● Problem solving
● Multitasking
● KPI Monitoring
● Teamwork
● Time management
● Quality control
● Operations coordination
WORK EXPERIENCE
Chat Team Supervisor —Oflion (2025–2026)
● Supervised a team of 8 chat support agents, monitoring key metrics (response time,
CSAT, resolution rate) to track performance
● Ensured quality standards through regular chat audits and coaching
● Optimized support workflows and streamlined escalation procedures to improve
team efficiency
● Increased profit by 14% through workflow optimization and improved customer
satisfaction
Quality Control and Rework – BMW Group (2024–2025)
Performed quality inspections and ensured high production standards. Worked efficiently
under pressure and in team environments.
Restaurant Opening Coordination (2022–2024)
Oversaw organizational stages of opening a restaurant, coordinated workflows, solved
operational issues, and communicated with staff and suppliers.
Coordinator – Deal Standard (2018–2022)
Managed coordination tasks, handled communication processes, and maintained workflow
efficiency.
Bartender – Yiwu, China (2017–2018)
Provided customer service in a fast-paced environment, handled client requests, and
maintained high hospitality standards.
Bodyguard / Driver (2014–2016)
Responsible for client safety, scheduling, and transportation logistics.
Bartender – Barbados Beach Club (2012–2014)
Delivered customer service and maintained positive guest experience in a busy hospitality
environment.
EDUCATION
Tavrian Agrotechnology University — Master's Degree in Economics (2008–2012)
LANGUAGES
● Ukrainian — Native
● Russian — Fluent
● English —B1-B2
● Polish — B1-B2
ADDITIONAL INFORMATION
● Driver’s license: Category B
● Ready to relocate
● Strong communication and teamwork skills
Customer Support Specialist | Client Communication | Operations Coordination
Email: [
Location: Vietnam Ready to relocate
PROFESSIONAL SUMMARY
Customer-focused specialist experienced in communication, coordination, and problem
solving. Strong in fast-paced environments, client handling, and maintaining high service
standards. Solid teamwork and organizational skills.
KEY SKILLS
● Customer Relationship Management
● Problem solving
● Multitasking
● KPI Monitoring
● Teamwork
● Time management
● Quality control
● Operations coordination
WORK EXPERIENCE
Chat Team Supervisor —Oflion (2025–2026)
● Supervised a team of 8 chat support agents, monitoring key metrics (response time,
CSAT, resolution rate) to track performance
● Ensured quality standards through regular chat audits and coaching
● Optimized support workflows and streamlined escalation procedures to improve
team efficiency
● Increased profit by 14% through workflow optimization and improved customer
satisfaction
Quality Control and Rework – BMW Group (2024–2025)
Performed quality inspections and ensured high production standards. Worked efficiently
under pressure and in team environments.
Restaurant Opening Coordination (2022–2024)
Oversaw organizational stages of opening a restaurant, coordinated workflows, solved
operational issues, and communicated with staff and suppliers.
Coordinator – Deal Standard (2018–2022)
Managed coordination tasks, handled communication processes, and maintained workflow
efficiency.
Bartender – Yiwu, China (2017–2018)
Provided customer service in a fast-paced environment, handled client requests, and
maintained high hospitality standards.
Bodyguard / Driver (2014–2016)
Responsible for client safety, scheduling, and transportation logistics.
Bartender – Barbados Beach Club (2012–2014)
Delivered customer service and maintained positive guest experience in a busy hospitality
environment.
EDUCATION
Tavrian Agrotechnology University — Master's Degree in Economics (2008–2012)
LANGUAGES
● Ukrainian — Native
● Russian — Fluent
● English —B1-B2
● Polish — B1-B2
ADDITIONAL INFORMATION
● Driver’s license: Category B
● Ready to relocate
● Strong communication and teamwork skills
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Спеціаліст чата
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The candidate's resume is posted at https://www.work.ua/resumes/18823575/