В'ячеслав

VIACHESLAV OHLY
Customer Support Specialist | Client Communication | Operations Coordination
Email: [open contact info](look above in the "contact info" section) | Phone: [open contact info](look above in the "contact info" section)
Location: Vietnam Ready to relocate

PROFESSIONAL SUMMARY
Customer-focused specialist experienced in communication, coordination, and problem
solving. Strong in fast-paced environments, client handling, and maintaining high service
standards. Solid teamwork and organizational skills.

KEY SKILLS
● Customer Relationship Management
● Problem solving
● Multitasking
● KPI Monitoring
● Teamwork
● Time management
● Quality control
● Operations coordination

WORK EXPERIENCE

Chat Team Supervisor —Oflion (2025–2026)

● Supervised a team of 8 chat support agents, monitoring key metrics (response time,
CSAT, resolution rate) to track performance
● Ensured quality standards through regular chat audits and coaching
● Optimized support workflows and streamlined escalation procedures to improve
team efficiency
● Increased profit by 14% through workflow optimization and improved customer
satisfaction

Quality Control and Rework – BMW Group (2024–2025)

Performed quality inspections and ensured high production standards. Worked efficiently
under pressure and in team environments.
Restaurant Opening Coordination (2022–2024)

Oversaw organizational stages of opening a restaurant, coordinated workflows, solved
operational issues, and communicated with staff and suppliers.

Coordinator – Deal Standard (2018–2022)

Managed coordination tasks, handled communication processes, and maintained workflow
efficiency.

Bartender – Yiwu, China (2017–2018)

Provided customer service in a fast-paced environment, handled client requests, and
maintained high hospitality standards.

Bodyguard / Driver (2014–2016)

Responsible for client safety, scheduling, and transportation logistics.

Bartender – Barbados Beach Club (2012–2014)

Delivered customer service and maintained positive guest experience in a busy hospitality
environment.

EDUCATION
Tavrian Agrotechnology University — Master's Degree in Economics (2008–2012)

LANGUAGES
● Ukrainian — Native
● Russian — Fluent
● English —B1-B2
● Polish — B1-B2

ADDITIONAL INFORMATION
● Driver’s license: Category B
● Ready to relocate
● Strong communication and teamwork skills