Dmytro

Contact
information
Dmytro Yehorov
Young and ambitious professional with 7+ years of diverse experience, who
Phone number strives to improve department efficiency and is looking for a new long-
term project to build their life and career around.
[open contact info](look above in the "contact info" section)

Email
[open contact info](look above in the "contact info" section) Experience
Location
Odesa, Ukraine Sep. 2025 - Mar. 2026
NDA
Education Due to the contract signed, I am unable to share any information regarding my
employment, my employer and my position at the unnamed company.

K. D. Ushinsky South Ukrainian
National Pedagogical University May 2025 - Aug. 2025
2020 - 2025
NDA
Incomplete bachelors degree in
history and education Due to the contract signed, I am unable to share any information regarding my
employment, my employer and my position at the unnamed company.

Language Nov. 2021 to Mar. 2025

Pharmbills
English - C1
Field team Dispatch \ Service coordinator
Ukrainian - native
A middle management position where my main responsibilities were:
russian - native
• Triage of intake requests along with escalation requests from all other divisions.
Open to learning new ones • Creating a schedule for a team of on-site technicians, including optimal route
creation and all associated logistics based on triage, clients needs and requests,
as well as our techs capabilities.
Skills • Project management work to install and implement new infrastructure \
hardware \ cloud based solutions and any and all other tech solutions the client
might want or need.
Problem-Solving
• Direct communication with clients over phone and email to resolve any
Attention to detail underlying issues they might be having as well as providing support and de-
escalation of a conflict situation if necessary.
Multitasking • Finding and implementing solutions within the team to improve efficiency of any
particular process.
Adaptability
• Training new hires as well as retraining colleagues to new positions.
Leadership

Communication
Jul. 2021 to Nov. 2021
Sales team Customer service representative

Remote work Worked closely with multiple different sub-departments of our sales team,
including but not limited to: Procurement, Shipping, Project management, Client
setup and relations management, and the Sales team, respectively.

safeguards Feb. 2021 to Jul. 2021
Remote team Dispatch \ Service coordinator
Fiber-optic internet with
A middle management position where my main responsibilities were triage of
GPON technology
intake requests based on urgency and severity of issues, along with creating and
Inverter with 2 batteries adjusting an appropriate schedule for my team of remote technicians. At the same
time, I was asked to train new hires plus retrain colleagues to new positions.
Backup generator
Jan. 2020 to Feb. 2021
Customer service representative
Position I started my tenure at the company in. Main responsibilities were taking
and processing calls and emails. Intake position.