Serhii

Serhii Uspenskyi
Kyiv, Ukraine [open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)

Project Manager | Delivery Manager | Web, Mobile & AI Projects

PROFESSIONAL SUMMARY

Project & Delivery Manager with 9+ years of experience in the software industry, spanning
project delivery, operations, business development, and executive leadership.

Experienced in managing multiple web, mobile, SaaS, and AI projects simultaneously, leading
cross-functional distributed teams across the full software delivery lifecycle.

Experienced as Head of PM, managing and mentoring Project Managers, establishing delivery
standards, and improving project execution. Led delivery and client management for a strategic
account generating $1M in revenue.

CORE COMPETENCIES

Project & Delivery Management • Agile / Scrum / Kanban • Waterfall • SDLC • Project Planning &
Execution • Scope & Requirements Management • Estimation & Planning • Resource Planning •
Budget & Cost Management • Risk & Issue Management • Stakeholder & Client Management •
Backlog Management • Release Management • Change Management • Cross-functional Team
Leadership • Project Reporting • Delivery Operations

PROFESSIONAL EXPERIENCE

SPRINGS - AI & Software Development Company (2017 - 2026)
• Head of Delivery & Operations (May 2024 - September 2026)
• CEO (Aug 2019 - Apr 2024)
• Delivery & Project Manager (Dec 2018 - May 2020)
• Business Development Manager (Dec 2017 - Dec 2018)

Managed 3-5 software projects simultaneously across the full delivery lifecycle, including
requirements, planning, development, QA, releases, and ongoing development.
Led international cross-functional teams and coordinated Project Managers, developers, QA
engineers, designers, and technical leads across multiple client engagements.
Managed project scope, timelines, budgets, resources, risks, delivery quality, and
stakeholder expectations.
Led delivery and client management for a strategic account generating $1M in revenue and
supported long-term account development.
As CEO, grew annual company revenue from approximately $800K to $1.4M and scaled the
team from 25 to 50 people.
Established and standardised project delivery processes, improving ownership, reporting,
planning, risk management, and cross-functional collaboration.

Selected Projects

Workforce Management SaaS | Web, Mobile, AI | US | 5 years

Managed delivery of a web and mobile workforce management platform from a 12-month
MVP through long-term product development, later including AI/LLM integrations.
Worked hands-on as Project Manager while also coordinating other Project Managers and an
international cross-functional team of up to 8 people.
Led delivery and client management for the strategic account, which generated $1M in
revenue, overseeing scope, priorities, risks, releases, and stakeholder expectations.

IoT Network Management Platform | Web, Mobile | US | 3 years

Managed delivery of a complex IoT platform from a 9-month MVP through ongoing
development, covering web and mobile applications with hardware integration.
Coordinated an international cross-functional team of up to 12 people across multiple
countries, including developers, QA, and other engineering specialists.
Oversaw delivery across software, Bluetooth/device connectivity, network monitoring, maps,
and hardware-related integrations, managing planning, priorities, risks, and client
communication.

Logistics SaaS | Web, Mobile | France | 2 years

Managed delivery of a logistics and procurement SaaS product from MVP through ongoing
development.
Coordinated a cross-functional team of up to 5 people across web and mobile development
and QA.
Managed planning, priorities, requirements, delivery, and client communication across the
product lifecycle.

IONI - AI Regulatory Intelligence SaaS (2023-2026)
Head of Operations & Delivery

Supported product discovery and requirements gathering.
Managed product development across planning, prioritisation, development, QA, and
releases.
Worked directly with customers and prospects, conducted product demos, gathered
feedback, and identified pain points.
Coordinated cross-functional delivery, ensuring alignment between business requirements,
product functionality, technical implementation, and deadlines.
Validated product concepts and features through customer feedback and iterative releases,
continuously refining the product based on real-world usage.
Led product pivots and changes in direction based on market feedback, customer needs,
and business opportunities.
Managed stakeholder communication throughout the product lifecycle, presenting progress,
demonstrating new functionality, and aligning expectations.
Supported GTM activities, including customer discovery, demos, positioning, and feedback-
driven product development.

EARLIER EXPERIENCE

Co-Founder & CEO | Sayen | 2016–2017
Co-founded and led a web development studio through sales, project delivery, and team coordination.

Co-Founder & COO | Begomsuda | 2012–2016
Managed eCommerce operations across sales, customer service, logistics, suppliers, inventory, and
international order fulfilment.

Legal Counsel | Kyiv Municipal Enterprise | 2013–2014
Represented the company in courts, supported contract and dispute matters.

EDUCATION

Master of Laws | Taras Shevchenko National University of Kyiv | 2009-2015

TOOLS

Project & Delivery: Jira, Confluence, Trello, Asana, Slack, Clockify, Hubstaff, Upwork

AI & Automation: Rovo AI, Codex, n8n, Make, Zapier, ChatGPT, Claude, Fireflies

Technical & Analytics: GitHub, Vercel, Grafana, Tableau, 1Password

Design & Wireframes: Figma, Canva, Webflow, PloyAI

LANGUAGES

English - Full Professional Proficiency
Ukrainian - Native