Serhii

Serhii
Uspenskyi
CHIEF OPERATING OFFICER
BUSINESS OPERATIONS LEADER

Phone Address
[open contact info](look above in the "contact info" section) Kyiv, Ukraine, 01021

Email LinkedIn
[open contact info](look above in the "contact info" section) Link to profile

Product and operations executive with extensive experience building and scaling technology
businesses across SaaS, AI, compliance, eCommerce, and professional services. Combines expertise
in operations, product strategy, legal compliance, and business development to drive growth, optimize
execution, and launch innovative products.

Proven ability to lead teams & organizations from early-stage growth through operational maturity while
delivering customer and business value.

WORK EXPERIENCE
Springs | Ioni (2017-present)

Business Development Manager → Head of Delivery → CEO → COO
Led company operations across sales, marketing, delivery, finance, hiring, client success, and day-
to-day business management.
Defined business strategy, growth priorities, service offerings, positioning, and go-to-market plans
for technology products and software development services.
Managed sales pipelines, qualified inbound and outbound opportunities, led discovery calls,
prepared proposals, and negotiated commercial terms with clients.
Built and maintained long-term client relationships, ensuring high customer satisfaction, repeat
business, and successful project delivery.
Oversaw marketing initiatives, including positioning, messaging, website content, case studies, lead
generation campaigns, and sales materials.
Led cross-functional teams across engineering, design, QA, project management, sales, and
operations to ensure efficient execution and business growth.
Managed delivery operations, resource planning, project profitability, budgets, timelines, risks, and
stakeholder communication.
Developed internal processes, reporting systems, and performance metrics to improve operational
efficiency and accountability.
Supported hiring, onboarding, team structure, role definition, and performance management for
distributed teams.
Worked closely with technical teams to turn client needs and business goals into clear product
requirements, delivery plans, and scalable digital solutions.
dentified new market opportunities, launched new service directions, and supported company
expansion through strategic partnerships and business development.
Represented the company in client negotiations, strategic discussions, partnerships, and executive-
level communications.
Sayen (2016-2017)
Co-Founder | CEO

Co-founded and managed a web development studio, leading operations, sales, delivery, and client
relationships.
Defined service offerings, pricing, and positioning for web development and business automation
services.
Led client discovery, proposals, scope negotiations, and project planning.
Coordinated website, eCommerce, and automation projects from requirements to delivery.
Managed developers and designers across WordPress, PHP, JavaScript, AngularJS, HTML, and CSS.
Built internal workflows for estimation, task management, and client communication.

Begomsuda (2012-2016)
Co-Founder | COO

Co-founded and operated an eCommerce business selling Ukrainian footwear online and through a
physical showroom.
Managed daily operations, sales, customer service, logistics, and order fulfillment.
Supported international sales operations, including communication with overseas customers and
order coordination.
Managed cross-border order fulfillment, delivery coordination, and customer support for
international buyers.
Helped expand the brand’s reach beyond the local market through online sales, customer
communication, and export-oriented operations.
Coordinated a team across sales, call center, logistics, and business operations.
Improved customer experience across online store, showroom, and delivery processes.
Managed supplier communication, product availability, pricing, and inventory coordination.
Supported marketing, promotions, and business development to grow sales and brand visibility.

Kyiv Municipal Enterprise (2013-2014)
Legal Counsel

Prepared legal claims, supporting documents, and procedural filings for court proceedings.
Represented the company in court hearings and communications with state authorities.
Conducted negotiations with debtors and supported pre-trial dispute resolution.
Assisted with contract, corporate, and litigation-related legal matters.
Maintained legal documentation, case files, and internal records.

Morey's Piers (2011)
Ride Operator

Operated amusement park attractions while ensuring guest safety, comfort, and a positive visitor
experience.
Greeted guests, checked tickets, managed queues, and provided clear ride instructions.
Followed safety procedures, monitored rider behavior, and supported smooth daily ride operations.
Worked in a fast-paced customer service environment with international visitors and seasonal
teams.
ACADEMIC HISTORY

Kyiv National Taras Shevchenko University (2009-2015)
Master of Laws (Advocacy)

Graduated with distinction (GPA: 91/100).
Specialized in civil, commercial, and corporate law.
Developed strong analytical, negotiation, legal research, and problem-solving skills.

LICENSES & CERTIFICATIONS

SAP Course
Elevify | Issued Jul 2026

Completed the SAP course on the Elevify platform, strengthening my understanding of SAP
fundamentals, core business processes, and enterprise resource planning workflows.

Artificial Intelligence: Navigating Regulations & Standards
Udemy | Issued Dec 2024

Completed training on AI regulatory frameworks, standards, risk management, and responsible AI
governance.

Stop The Bleed
UA Rescue | Issued Sep 2024

Completed practical training in emergency bleeding control, basic trauma response, and life-saving first
aid actions.

HubSpot Sales Software Certified
HubSpot | Issued Jul 2022

Completed certification in sales pipeline management, CRM workflows, prospecting, deal tracking, and
sales productivity using HubSpot.

Introduction to Python
Hillel IT School | Issued Nov 2020

Completed foundational training in Python programming, covering core language concepts, scripting,
data structures, and problem-solving techniques.

Introduction to International Criminal Law
Coursera, Case Western Reserve University | Issued Nov 2013

Completed training in international criminal law, covering war crimes, crimes against humanity,
genocide, international courts, and legal accountability.
VOLUNTEERING
Charitable Foundation “Sotnyky” (2024-present)
Mentor
Organize and participate in fundraising initiatives supporting the Armed Forces of Ukraine and
humanitarian efforts.

SKILLS TOOLS
Operations & Compliance: CRM, ERP & Finance Systems:
Business Operations Management Hubspot
Process Design and Optimization Apollo
Cross-Functional Coordination SAP ERP
Operational Planning & Execution Zoho Books
Resource & Vendor Management Finance: Wave Accounting, Deel
Budgeting &Cost Control eBanking Systems (Venn, Payoneer, Wise)
Financial & Administrative Operations
Risk Management & Problem Resolution Sales & Marketing Platforms:
Policy & Procedure Development Instantly
Contract & Documentation Management Snov.io
Operational Compliance & Quality Control Upwork
Legal & Compliance Management LinkedIn Sales Navigator
Gig-Radar
Business Development & Sales: Meet Alfred
Lead Generation and Prospecting
B2B Sales and Consultative Selling Team Management Tools:
Sales Pipeline Management JIRA & Confluence
CRM Management Trello
Sales Strategy Development Asana
Proposal and Pitch Preparation Clockify
Contract Negotiation and Deal Closing Slack
Cross-Selling and Upselling People Force
Sales Forecasting and Reporting 1Password
Google Workspace
Project & Product Management:
Product Strategy and Roadmap Planning Design & No-Code Tools:
Project Planning and Execution Webflow
Requirements Gathering and Documentation Canva
Backlog Management and Prioritization Figma
Stakeholder Management Adobe Photoshop
Cross-Functional Team Coordination
Agile and Scrum Methodologies AI Tools:
Sprint Planning and Delivery Management ChatGPT Pro
User Story and Acceptance Criteria Claude
Development Gemini
Product Discovery and Market Research ElevenLabs
Risk, Timeline, and Resource Management Grok

LANGUAGES
English - Professional Working Proficiency
Ukrainian - Native