Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/18833250/

Work experience

Career break

from 10.2025 to 06.2026 (9 months)
Working on a personal project

Professional Development & Freelance Projects

Sales & Customer Support | CRM | Lead Generation | Client Relations

from 05.2023 to 09.2025 (2 years 5 months)
Apex Commercial Solutions Ltd, Remote (Design)

* Developed and executed B2B sales strategies that drove business growth and expanded market opportunities.
* Built and maintained strong client relationships, ensuring high customer satisfaction and long-term retention.
* Managed the full sales cycle, from prospecting and lead qualification to negotiation and closing.
* Analyzed sales performance and market trends to identify opportunities and improve revenue generation.

Customer Service Representative

from 04.2021 to 04.2023 (2 years)
sterling business connect Ltd, Remote (Media)

* Managed client communication and provided timely support throughout the customer journey.
* Built strong customer relationships, addressed questions and concerns, and maintained high satisfaction.
* Coordinated customer requests, follow-ups, and service information using CRM tools.
* Worked with internal teams to resolve issues and ensure a smooth customer experience.

Sales & Customer Service Representative

from 12.2020 to 03.2021 (4 months)
Prime Edge Consulting Ltd., Remote (Public and business services)

* Conducted market research to identify new business opportunities and industry trends.
* Generated, qualified, and followed up with prospective leads to support sales and business development
* Communicated with prospective and existing clients, responded to inquiries, and maintained positive client relationships.
* Assisted with preparing business proposals and presentations while supporting the sales process and client acquisition.

Education

Enugu State Science And Technology

Science and technology, Odesa
Higher, from 2020 to 2024 (4 years)

Bachelor’s Degree

Additional education and certificates

GDC2025

5 months
Certificate

Workflow Specialist Certificate

5 months
Certificate

Knowledge and skills

• Honesty
• Discipline
• Attentiveness
• Adaptability
• B2B Sales
• Diligence
• Time management
• CRM & Sales Tools
• Customer Service & client relations
• Sales & Business Development
• Active sales
• Communicability
• Email Marketing
• Direct sales
• Work with clients
• Effective communication
• Management of CRM
• Flexibility
• Canva
• Development of sales strategy
• Lead generation
• Management of social networks
• Conflict-free
• Asana
• Trello
• Zoho CRM
• HubSpot
• ClickUp
• Conducting negotiations
• Cold sales
• Email outreach
• Sales development
• Market analysis
• Goodwill
• Handling objections
• MS Excel
• Ability to analyze
• Hardworking

Language proficiencies

English — fluent

Additional information

* Experienced in working with international clients and remote teams.
* Strong organizational, communication, and relationship-building skills.
* Quick to learn new CRM systems and sales technologies.
* Available for remote work and flexible across different time zones.
* Committed to continuous professional development and delivering excellent customer experiences.