Daria

Daria Honcharova
23.01.1995

CONTACT EDUCATION
O.M. Beketov National University of Urban
[open contact info](look above in the "contact info" section) Economy in Kharkiv
Master’s diploma of Transport technology
[open contact info](look above in the "contact info" section) 2012/2018

I am a dedicated, creative, and proactive ADDITIONAL EDUCATION
professional with a strong commitment to Lemon School
continuous growth and self-improvement. I Graphic Design Course
actively develop new skills and strengthen 2022
my professional expertise to consistently
deliver high-quality results. I bring solid 3D
leadership experience, having successfully 3D inter visualisation
managed a team of approximately 50 2023-2024
employees. My responsibilities included staff
training and development, implementation
of cash discipline procedures, and effective WORK EXPERIENCE
oversight of financial operations.
Superior Golf&Spa Resort | 2015-2017
Strong knowledge of freight dispatching
Supervisor
operations, load planning, and route
optimization.
Iris art Hotel |2017-2018
experienced in coordinating drivers,
tracking shipments, and maintaining Supervisor
close communication with brokers and Superior Golf&Spa Resort | 2018-2022
major clients such as Nestlé, Amazon,
Supervisor
TOYOTA and AB InBev, ensuring high
Managed daily operations and team
service standards;
scheduling
Over a two-year period, successfully
Coordinated staff training and service quality
onboarded five new customers.
Resolved client issues and complaints
I possess strong analytical skills, enabling
me to effectively assess data, identify issues, Agri Brianza (Italy) | 2022-2023
and develop practical solutions. I Customer Service Representative
confidently work with large volumes of data,
quickly analyze information, and make well- Delhunt Sp. z o.o. | 2023-2025
considered decisions in a multitasking Freight forwarder
environment.
I am stress-resistant and customer- Viking Trans S.R.O. | 2025-2026
Freight forwarder
oriented, with the ability to communicate
effectively with clients even in complex or
non-standard situations.
I have experience in constructively resolving SKILLS
conflicts and finding solutions that satisfy all
parties involved.
Client relationship management
Customer-oriented communication
Negotiation and conflict resolution
LANGUAGES Problem-solving and critical thinking
Ukrainian - Native Team collaboration and cross-functional
Russian - Proficiency coordination
Time management and multitasking
English- Upper Intermediate
Leadership and decision-making
Italian - Beginners
CRM and logistics platforms: Bitrix, Abona, Fire
TMS, Transporeon, Webdispecnik, Trans.eu
Communication tools: Slack/Teams
Data handling and documentation: 1C, Microsoft
Excel/Word/Google Sheets