Анастасія

Anastasiia Filonenko
E-mail: [open contact info](look above in the "contact info" section)
Cell: [open contact info](look above in the "contact info" section)

Professional statement:

I am a dedicated and adaptable professional with a strong background in customer
service, administrative coordination, and education. My experience as a teacher has
honed my ability to communicate effectively, manage multiple responsibilities, and
foster a positive learning environment. Additionally, my time working at McDonald's
has strengthened my skills in teamwork, fast-paced problem-solving, and customer
satisfaction. As an insurance verification coordinator, I developed a keen attention to
detail, proficiency in administrative processes, and a deep understanding of healthcare
insurance procedures. My diverse experience allows me to bring a well-rounded skill
set, strong organizational abilities, and a customer-centric approach to any
professional setting.

Summary of Qualifications

- Reliable team player with excellent communication and collaboration abilities.
- Physically capable of performing demanding tasks, including lifting and
moving heavy items.
- Adaptable and able to work in fast-paced environments while maintaining
attention to detail.
- Committed to maintaining workplace safety and adhering to company policies
and regulations.

Special Skills

- Fluent in 3 languages - Ukrainian, Russian, English (upper-intermediate)
- Advanced skills in Microsoft Office Suite, including Word, Excel and
PowerPoint
- Safety awareness and standards
- Time management
- Problem-solving
- Critical thinking
Education

Pavlo Tychyna Uman State Pedagogical University, Uman Sep 2022 - Dec 2023
Master of Education (Ukrainian Language and Literature)

Odesa National Maritime University, Odesa Sep 2017 - July 2020
Bachelor of Education (Germanic languages and literatures (including translation),
primary - English)

Work Experience

Warehouse Employee March - May 2026
Fortinet B.V., Almere, the Netherlands

● Time management: Meet strict shipping and delivery times.
● Teamwork: Work well with other loaders and pickers.
● Communication: Talk clearly with team leads and truck drivers.
● Problem-solving: Fix delays or missing stock quickly.
● Inventory software: Track stock using warehouse management systems.

McDonald’s Rijnstraat, Arnhem, the Netherlands April 2025 - January 2026

● Customer Service: Skilled at providing friendly, efficient, and accurate service
in a fast-paced environment while maintaining a positive attitude.
● Teamwork: Collaborated effectively with team members to meet service goals
and ensure smooth restaurant operations.
● Multitasking: Proven ability to handle multiple responsibilities simultaneously,
such as taking orders, preparing food, and maintaining cleanliness.

Insurance Eligibility Coordinator Sep 2024 - Jan 2025
Arena Health, Olathe, KS, USA (part-time)
 ● Insurance Verification
● Confirm patients' insurance coverage and eligibility for medical services or
procedures.
● Contact insurance providers to obtain pre-authorization and approval for
specific treatments.
● Maintain accurate and detailed records of insurance verification, including
authorizations, claims, and eligibility status.
● Update patients’ insurance information in the organization's system

McDonald’s Rijnstraat , Arnhem, the Netherlands June 2023 - July 2024
Assistant Manager - 7 months
Crew member - 6 months

● Took customer orders, answered questions about menu items, and suggested
limited-time specials and meal deals.
● Handled ingredients and prepared menu items according to customer special
requests and specifications.
● Cleaned assigned work areas, dining tables, and serving counters meeting
established quality standards.
● Replenished and stocked service stations, cabinets, and tables, and followed
safety protocols to ensure an enjoyable dining experience.
● Taught new crew members how to work with different stations, maintained
progress records.
● Coached and motivated the team to deliver a positive dining experience to
every customer.

Perfection Language School July 2021 - May 2023
ESL Teacher

● Assessed and monitored student progress through tests, assignments, and
verbal evaluations, providing constructive feedback
● Fostered a positive classroom environment that encouraged participation and
cultural exchange
 ● Instructed students in grammar, vocabulary, pronunciation, and conversational
English through interactive methods

BeBest Language School October 2019 - October 2020
ESL Head teacher - 6 months
ESL Teacher - 6 months

● Taught English as a second language to children and adults
● Worked with individuals and groups
● Planned lessons for various age-groups
● Managed staff and checking the work process
● Maintained detailed records of student attendance, performance, and progress
reports