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Катерина
Risk manager, Billing specialist
- Considering positions:
- Risk manager, Billing specialist, Antifraud-фахівець, Billing manager, спеціаліст з фінансів
- Age:
- 28 years
- City of residence:
- Odesa
- Ready to work:
- Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/18877923/
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Kateryna Shaitan
Bucharest, Romania
[open contact info ](look above in the "contact info" section) | Telegram @katerynashaitan | [open contact info ](look above in the "contact info" section) | LinkedIn Profile
PROFESSIONAL SUMMARY
Analytical specialist with experience in fraud prevention, transaction monitoring, chargeback handling, and
operational risk assessment. Interested in product analysis, risk operations, and data-driven business roles.
WORK EXPERIENCE
Risk & Review Specialist May 2024 – April 2026
Covery.ai Remote, Ukraine
● Conduct manual review of high-risk transactions to identify fraudulent activity and prevent financial losses
● Analyze transaction behavior and detect suspicious fraud patterns and risk indicators
● Perform fraud prevention activities and support ongoing risk monitoring processes
● Work with Ethoca chargeback prevention system to identify and resolve potential fraud disputes
● Participate in chargeback handling procedures, including preparation of supporting evidence such as
documentation, transaction data, and screenshots
● Support the training and improvement of an internal machine learning model for document validation
● Conduct sanctions screening and customer verification using LexisNexis databases
● Collaborate with internal teams to improve fraud detection accuracy and operational processes
Customer Support Specialist 2021 – 2024
E-commerce Business Odesa, Ukraine
● Assisted customers with order processing and product-related inquiries
● Managed customer requests and communication through CRM systems
● Resolved delivery and service-related issues while maintaining customer satisfaction
● Supported day-to-day operational and communication processes
SKILLS
● Fraud Prevention & Risk Assessment
● Transaction Monitoring
● Chargeback Handling
● Customer Verification
● SQL & BigQuery (Basic)
● Excel & Google Sheets
● Tableau / Looker Studio (Basic)
● AI tools (for research & analysis)
EDUCATION
Bachelor’s Degree in International Economics 2015 – 2019
National Aviation University Kyiv, Ukraine
COURSES
● Junior Data Analyst | robot_dreams 2023
● Excel for Business | LABA 2025
LANGUAGES
● Ukrainian - Native
● English - B1+
Bucharest, Romania
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PROFESSIONAL SUMMARY
Analytical specialist with experience in fraud prevention, transaction monitoring, chargeback handling, and
operational risk assessment. Interested in product analysis, risk operations, and data-driven business roles.
WORK EXPERIENCE
Risk & Review Specialist May 2024 – April 2026
Covery.ai Remote, Ukraine
● Conduct manual review of high-risk transactions to identify fraudulent activity and prevent financial losses
● Analyze transaction behavior and detect suspicious fraud patterns and risk indicators
● Perform fraud prevention activities and support ongoing risk monitoring processes
● Work with Ethoca chargeback prevention system to identify and resolve potential fraud disputes
● Participate in chargeback handling procedures, including preparation of supporting evidence such as
documentation, transaction data, and screenshots
● Support the training and improvement of an internal machine learning model for document validation
● Conduct sanctions screening and customer verification using LexisNexis databases
● Collaborate with internal teams to improve fraud detection accuracy and operational processes
Customer Support Specialist 2021 – 2024
E-commerce Business Odesa, Ukraine
● Assisted customers with order processing and product-related inquiries
● Managed customer requests and communication through CRM systems
● Resolved delivery and service-related issues while maintaining customer satisfaction
● Supported day-to-day operational and communication processes
SKILLS
● Fraud Prevention & Risk Assessment
● Transaction Monitoring
● Chargeback Handling
● Customer Verification
● SQL & BigQuery (Basic)
● Excel & Google Sheets
● Tableau / Looker Studio (Basic)
● AI tools (for research & analysis)
EDUCATION
Bachelor’s Degree in International Economics 2015 – 2019
National Aviation University Kyiv, Ukraine
COURSES
● Junior Data Analyst | robot_dreams 2023
● Excel for Business | LABA 2025
LANGUAGES
● Ukrainian - Native
● English - B1+
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The candidate's resume is posted at https://www.work.ua/resumes/18877923/