Сания

Saniya Yermagambetova
Almaty,Kazakhstan
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

Summary
Experienced in customer service, call handling, and logistics coordination young 23 y.o specialist. Skilled in managing
inbound and outbound communications, resolving customer inquiries, and maintaining accurate records. Strong
background in freight dispatching, including coordinating transportation schedules, communicating with drivers and
clients, tracking shipments, and ensuring timely and efficient delivery operations. Demonstrates excellent organizational,
communication, and problem-solving skills in fast-paced environments.

Education
APEC Petrotechnic
Chemical Engineering • Atyrau,Kazakhstan 06/2022
Graduated summa cum laude—4 GPA
Successfully prepared and presented a diploma project entirely in English, demonstrating strong research,
analytical, and presentation skills. The project received the highest possible evaluation with a final score of 100%.

Skills
Excellent Communication Skills, Problem Solving & Multitasking, Ability to Work Under Pressure, Customer Support and
Conflict Resolution

Experience
SD Trade In
Transport Department Dispatcher • Almaty,Kazakhstan 08/2025 - 03/2026
Managed transport documentation and waybills, entered data into the company’s tracking system, prepared basic reports,
monitored transportation expenses, coordinated vehicle maintenance, and communicated with drivers and other staff to
ensure smooth daily operations.

AISAP Company
Call Center Operator • Almaty,Kazakhstan 05/2023 - 12/2024
Handled inbound and outbound calls in English using pre-approved scripts, provided customer support through the
hotline, consulted clients on various inquiries, and delivered technical assistance by troubleshooting issues and guiding
customers through effective solutions while maintaining a high standard of service.

Herbalife Nutrition
Sales Representative • Atyrau,Kazakhstan 07/2021 - 02/2023
Worked in the sales department of a nutrition and wellness company, assisting customers in selecting products based on
their needs and goals by using CRM program. Provided product consultations, maintained client relationships, and
supported the sales process through effective communication and personalized recommendations.