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Customer support manager
- Considering positions:
- Customer support manager, Менеджер підтримки користувачів, Диспетчер, Бренд-менеджер, Менеджер з продажу, Сервісний інженер, Акаунт-менеджер
- City of residence:
- Dnipro
- Ready to work:
- Remote
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Микита
Тихоступ
Team Lead | Sales & Customer Success Operations
About Me Education
Team Lead with experience in sales
(2021 -2025)
operations, customer success, team coaching,
and process improvement. Skilled in УДУНТ
customer escalations, recruitment, and Ecologist(Bachelor Degree)
supporting high-performing remote teams.
Contact Language
English(C1)
[open contact info ](look above in the "contact info" section) Ukrainian(Natural)
[open contact info ](look above in the "contact info" section) Russian(Natural)
@tynik2710
Ukraine
Experience
Skills
(2024 -2025)
Hard skills
CUSTOMER SUCCESS-SALES MANAGER
Sales Operations
GotYourBackSupport
Customer Success
CRM Systems Managed customer relationships throughout the sales
Recruitment & Interviewing and post-sales journey, driving customer satisfaction,
KPI Tracking retention, and revenue growth. Resolved escalations,
Process Improvement coordinated with cross-functional teams, and
Escalation Management optimized customer experience processes.
Soft skills
Leadership (2025 - )
Communication CSM TEAM-LEAD
Problem Solving GotYourBackSupport
Coaching & Mentoring
Led and coached a team of sales and customer
Decision Making
success representatives, overseeing performance,
Adaptability
training, recruitment, and escalations. Focused on
team development, and operational efficiency.
Тихоступ
Team Lead | Sales & Customer Success Operations
About Me Education
Team Lead with experience in sales
(2021 -2025)
operations, customer success, team coaching,
and process improvement. Skilled in УДУНТ
customer escalations, recruitment, and Ecologist(Bachelor Degree)
supporting high-performing remote teams.
Contact Language
English(C1)
[
[
@tynik2710
Ukraine
Experience
Skills
(2024 -2025)
Hard skills
CUSTOMER SUCCESS-SALES MANAGER
Sales Operations
GotYourBackSupport
Customer Success
CRM Systems Managed customer relationships throughout the sales
Recruitment & Interviewing and post-sales journey, driving customer satisfaction,
KPI Tracking retention, and revenue growth. Resolved escalations,
Process Improvement coordinated with cross-functional teams, and
Escalation Management optimized customer experience processes.
Soft skills
Leadership (2025 - )
Communication CSM TEAM-LEAD
Problem Solving GotYourBackSupport
Coaching & Mentoring
Led and coached a team of sales and customer
Decision Making
success representatives, overseeing performance,
Adaptability
training, recruitment, and escalations. Focused on
team development, and operational efficiency.
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The candidate's resume is posted at https://www.work.ua/resumes/18890832/