Contact information

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Work experience

Senior Operations Manager

from 04.2025 to 06.2026 (1 year 3 months)
Paylinkio, Дистанційно (IT)

- Leading and scaling end-to-end payment operations across multiple markets and payment methods
- Designing and implementing operational frameworks for:
transaction processing
settlements & reconciliation
dispute and chargeback management
- Defining and executing payment strategy, including routing optimization, cost reduction, and provider selection
- Managing relationships with acquiring banks, PSPs, and financial partners; negotiating commercial terms and SLAs
- Overseeing risk, compliance, and fraud prevention processes (KYC/KYB, AML, transaction monitoring)
- Driving performance through key metrics:
authorization rate
conversion rate
transaction costs
chargeback ratio
- Leading cross-functional collaboration with Product, Engineering, Finance, and Sales teams
- Building and managing operations teams, including hiring, training, and performance management
- Ensuring high system reliability, incident management, and operational scalability

Independent PSP Consultant / Payments Agent (Freelance)

from 01.2024 to 03.2025 (1 year 3 months)
Freelance, Дистанційно (IT)

- Acted as an intermediary between merchants and payment
providers, sourcing and implementing tailored payment
solutions across multiple industries.
- Managed full-cycle merchant onboarding:
intro calls & needs assessment
KYC / KYB verification processes
risk pre-checks and documentation preparation
- Coordinated and supervised technical integrations with PSPs,
payment gateways, and alternative payment methods
- Configured and optimized payment flows, including routing
logic, cascading, and provider diversification
- Built and managed relationships with acquiring banks, PSPs,
and payment partners
- Provided ongoing operational support to merchants:
transaction monitoring
issue resolution
escalation handling
- Maintained financial reporting and reconciliation processes
across multiple payment channels
- Advised clients on improving approval rates, reducing declines,
and optimizing payment costs

PSP Manager

from 06.2021 to 02.2024 (2 years 9 months)
Forex, Київ (IT)

- Market research of payment solutions for exact industry.
- Onboarding, KYC/KYB routine.
- Establishing and maintaining long-term, mutually beneficial
relationships with the payment partners.
- Regular communication with the partners.
- Analyzing the effectiveness of payment solutions and processes.
- Control of settlements based on T&C, reporting.
- Collaboration with the sales and retention departments to improve
conversion rate.
- Task giving, work process control, conducting trainings

Verification manager (Compliance department)

from 01.2021 to 06.2021 (6 months)
Forex, Київ (IT)

- Collaboration with the sales department for more efficient work
process.
- Clients communication due the KYC procedure.
- Online support chat manager, email correspondence.
- Reporting

Top manager

from 01.2017 to 06.2021 (4 years 6 months)
Marriage Agency (Dream), Київ (IT)

- Recruitment and head hunting, interviewing.
- Work process control, mentoring.
- CRM monitoring, tasks creating.
- Business correspondence with the partners.
- Reporting, accounting, payment wages.

Education

НАСОА

Фінанси та кредит, Київ
Higher, from 2013 to 2016 (3 years)

Additional education and certificates

No additional education or certificates.

Knowledge and skills

• Висока працездатність
• MS Excel
• Уміння аналізувати
• Неконфліктність
• Адаптивність
• Формування зведених таблиць
• Ведення звітності
• Доброзичливість
• Google Sheets
• Чесність
• Сервіс Вчасно
• Комунікабельність

Language proficiencies

• Ukrainian — fluent
• Polish — beginner
• English — above average