Аріна

RESUME
Arina Mishchenko
Product Manager | B2B SaaS | EdTech | E-Commerce
Lviv, Ukraine / Remote | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)
LinkedIn: [open contact info](look above in the "contact info" section)
SUMMARY
Product Manager with 7+ years of experience across Customer Support, Product Operations, and Product Management within B2B SaaS, EdTech, and e-commerce. Experienced across the full product lifecycle, including product discovery, requirements management, roadmap prioritization, release coordination, and product launches. Authored 300+ product requirements and supported onboarding and implementation for 50+ organizations across North America, Latin America, EMEA, and APAC.
CORE COMPETENCIES
PRODUCT
• Product Discovery
• Product Lifecycle Management
• Product Strategy & Roadmap
• Product Requirements
• Backlog Prioritization
DELIVERY
• Cross-functional Collaboration
• Agile (Scrum, Kanban)
• Release Coordination
• Functional Testing (QA/UAT)
• Stakeholder Management
ANALYSIS
• Market & Competitor Research
• Customer Discovery & Feedback Analysis
• Workflow & Process Analysis
• Product Hypothesis Validation
• Functional Requirements
DOMAIN
• B2B SaaS
• E-commerce & Subscription Products
• Payment Systems
• LMS & API Integrations
• Dashboard & Reporting Platform
EXPERIENCE
Jan 2024 – May 2026IntelliBoard Inc.
Product Manager
• Delivered 20+ product improvements across analytics, e-commerce, subscriptions, payment systems, billing, and monetization
• Participated in launching new products and product initiatives from concept to release, bringing IntelliBoard Freemium from concept to launch readiness
• Designed and launched a customer-facing marketing landing page for IntelliBoard Lite, generating 4–8 qualified leads per day through internal customer tracking
• Managed product initiatives for IntelliBoard Lite, IntelliBoard Freemium and IntelliCart, including platform refactoring and a new internal customer tracking system
• Conducted product discovery through customer interviews, onboarding sessions, stakeholder workshops, market research, competitor analysis, and customer feedback
• Gathered, documented, and prioritized 100+ product requirements, feature requests, and bug reports, aligning stakeholder needs with development priorities
• Supported 50+ organizations while managing 5–15 concurrent implementations and product initiatives
• Collaborated with C-level stakeholders and cross-functional teams on roadmap planning, backlog prioritization, and product delivery
• Worked on monetization initiatives, including feature gating, Freemium strategy, and alternative payment methods
• Delivered customer-facing features that improved product adoption, lead generation, and purchasing workflows

Feb 2020 – Dec 2023IntelliBoard Inc.
Senior Support & Product Specialist
• Documented and prioritized 200+ bugs, feature requests, and product improvements based on customer feedback and support investigations
• Created 150+ pages of product documentation, implementation guides, release notes, and knowledge base content
• Conducted onboarding, implementation, and product training for 50+ universities and corporate customers across NA, LATAM, EMEA, and APAC
• Gathered and clarified business requirements through customer interviews, support cases, and stakeholder communication before Engineering involvement
• Collaborated with Product and Engineering on backlog refinement, functional testing (QA/UAT), release validation, and feature planning
• Provided technical support while acting as the primary customer contact throughout onboarding, product adoption, issue investigation, and ongoing product usage
Jul 2018 – Jan 2020Academy SMART
IT Support Engineer (IntelliBoard Project)
• Provided technical support and troubleshooting for LMS-related systems and client issues
• Assisted with customer communication, issue investigation, and resolution processes
• Supported onboarding and technical implementation activities for customers
• Collaborated with internal technical teams to resolve platform and integration-related issues
EDUCATION
National Technical University “Kharkiv Polytechnic Institute”
Master’s Degree in Computer Science
Sept 2018 – Dec 2019
National Technical University “Kharkiv Polytechnic Institute”
Bachelor’s Degree in Software Engineering
Sept 2014 – Jun 2018
LANGUAGES
English (B2+/C1) – Fluent in business communication with clients
Ukrainian (native)
TOOLS & TECHNOLOGIES
• Product & Collaboration: Jira, Confluence, Notion, Miro, Figma
• AI Tools: ChatGPT, Gemini, Figma Make
• Support & CRM: Jira Service Management (JSM), Zendesk, Salesforce, Nutshell CRM
• LMS Platforms: Moodle, Blackboard, Canvas, D2L
• Payments: Stripe, PayPal, Authorize.net, Local Payment Methods