Raguz

DRAGICA
RAGUŽ
DETAILS PROFILE

ADDRESS Dynamic and results-driven professional with 5 years of combined
Čelákovice experience in management, assistance, and customer service.
Skilled at enhancing organizational efficiency, optimizing team
PHONE performance, and maintaining excellence under pressure. Adept
[open contact info](look above in the "contact info" section) at multitasking, building strong relationships across diverse
stakeholders, and solving problems with creativity and initiative.
EMAIL Committed to continuous learning and growth, with a strong drive
to contribute to organizational success.
[open contact info](look above in the "contact info" section)

DRIVING LICENSE
B

NATIONALITY
EMPLOYMENT HISTORY
HR

Warehouse coordinator, Penny Market Mstětice

Apr 2022 — Present

LANGUAGES • Increased productivity through assisting in recruiting, hiring,
on-boarding, and managing warehouse personnel.
• Monitored staff performance, identified areas for improvement,
Croatian
and provided training as needed.
• Coordinated and monitored the receipt, storage, and dispatch of
Serbian goods within the warehouse.
• Developed strategies and organized warehouse design to
optimize workflow processes.
Bosnian
• Planned and implemented efficient warehousing systems for
incoming and outgoing goods.
English
Assistant to the coordinator, Penny Market Mstětice
Russian Aug 2019 — Apr 2022

• Organized schedules, workflows and shift coverage to meet
Czech expected business demands.
• Coached team members and delivered constructive feedback to
German promote better productivity and build confidence.
• Monitored employee attendance records, timekeeping, and
payroll information.
Latin
• Facilitated interdepartmental communication by attending
meetings or providing updates.
Ancient Greek • Resolved conflicts between team members in an effective
manner.
• Coordinated with other departments to ensure smooth flow of
operations.
 Customer service agent for H&M, WebHelp Prague

SKILLS Mar 2020 — Jul 2021

• After a short training, successfully performed required tasks such
as answering customers'inquiries via phone calls and emails.
Fast Learner
• Promoted high customer satisfaction by resolving problems with
knowledgeable and friendly service.
Leadership
• Cooperated with various partners and office levels to ensure that
Critical thinking and problem issues were resolved instantly and up to standard.
solving

Ability to Work Under Pressure

Communication Skills
EDUCATION
Ability to Multitask

Microsoft Office Master's , Metropolitan University Prague

Oct 2023 — Jun 2025

International Relations - European Studies

Bachelor, Metropolitan University Prague

Oct 2020 — Oct 2023

International Relations - European Studies

High school diploma, Classicum gymnasium Visoko, BiH
franciscanum
Sep 2015 — Jun 2019