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Customer support representative
- Considering positions:
- Customer support representative, Спеціаліст підтримки користувачів, Менеджер підтримки користувачів, Customer service manager, Менеджер з підтримки клієнтів, Менеджер роботи з клієнтами, Спеціаліст техпідтримки, Operation manager, HR-менеджер, Акаунт-менеджер
- City of residence:
- Lviv
- Ready to work:
- Remote
Contact information
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Nataliia Pavlish
Profile
Customer Support Specialist with experience in client communication, issue
resolution, and logistics operations. Skilled at handling customer inquiries,
coordinating with teams, and maintaining high service standards. Strong
background in problem-solving, multitasking, and adapting quickly to new
processes. Reliable and detail-oriented professional focused on delivering
efficient solutions and positive customer experiences.
Education
Personal details Bachelor’s degree in Foreign Languages Sep 2022 - Jun 2026
Ivan Franko National University of Lviv, Lviv
Name Specialist in Two Foreign Languages and Literature (English and German)
Nataliia Pavlish
Email address
Employment
[open contact info ](look above in the "contact info" section)
Customer support representative Jan 2026 - May 2026
Address Uniwell
Lviv
Assisted clients with prompt and effective resolution of inquiries.
Date of birth Helped maintain high levels of customer satisfaction through timely support.
January 10, 2004 Provided solutions to client issues in a professional manner.
Executed verification and moderation of AI-generated responses to ensure
Website
accuracy and quality.
tg - @jmelyk
Monitored product updates and new releases to support team awareness.
Provided constructive feedback and innovative suggestions aimed at
improving product offerings and elevating user experience.
Assisted clients in achieving fitness goals through personalized training
programs.
Supported team members in maintaining a positive and motivating
environment.
Contributed to the development of engaging online fitness content.
Tracking manager Apr 2025 - Feb 2026
FoxCarriers, US
Monitored and tracked daily shipments across the US.
Maintained constant communication with drivers and brokers.
Updated load statuses in TMS and ensured on-time delivery.
Resolved delays, detention issues, and route deviations.
Coordinated between dispatchers, drivers, and customers.
Ensured high service performance and deadline compliance.
Experience working with CRM and TMS platforms.
Familiar with logistics documentation, including BOL and PODR.
Skills
Macropoint
Zendesk
Google Sheets
CRM
TMS
Effective multitasking
Attention to detail
Effective stress management
Communication skills
Friendliness
Conflict resolution
Goal-oriented persistence
Quick learner
Adaptability
Languages
English
German
Ukrainian
Spanish
Profile
Customer Support Specialist with experience in client communication, issue
resolution, and logistics operations. Skilled at handling customer inquiries,
coordinating with teams, and maintaining high service standards. Strong
background in problem-solving, multitasking, and adapting quickly to new
processes. Reliable and detail-oriented professional focused on delivering
efficient solutions and positive customer experiences.
Education
Personal details Bachelor’s degree in Foreign Languages Sep 2022 - Jun 2026
Ivan Franko National University of Lviv, Lviv
Name Specialist in Two Foreign Languages and Literature (English and German)
Nataliia Pavlish
Email address
Employment
[
Customer support representative Jan 2026 - May 2026
Address Uniwell
Lviv
Assisted clients with prompt and effective resolution of inquiries.
Date of birth Helped maintain high levels of customer satisfaction through timely support.
January 10, 2004 Provided solutions to client issues in a professional manner.
Executed verification and moderation of AI-generated responses to ensure
Website
accuracy and quality.
tg - @jmelyk
Monitored product updates and new releases to support team awareness.
Provided constructive feedback and innovative suggestions aimed at
improving product offerings and elevating user experience.
Assisted clients in achieving fitness goals through personalized training
programs.
Supported team members in maintaining a positive and motivating
environment.
Contributed to the development of engaging online fitness content.
Tracking manager Apr 2025 - Feb 2026
FoxCarriers, US
Monitored and tracked daily shipments across the US.
Maintained constant communication with drivers and brokers.
Updated load statuses in TMS and ensured on-time delivery.
Resolved delays, detention issues, and route deviations.
Coordinated between dispatchers, drivers, and customers.
Ensured high service performance and deadline compliance.
Experience working with CRM and TMS platforms.
Familiar with logistics documentation, including BOL and PODR.
Skills
Macropoint
Zendesk
Google Sheets
CRM
TMS
Effective multitasking
Attention to detail
Effective stress management
Communication skills
Friendliness
Conflict resolution
Goal-oriented persistence
Quick learner
Adaptability
Languages
English
German
Ukrainian
Spanish
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The candidate's resume is posted at https://www.work.ua/resumes/18935751/