Ніл

NYL SOROKA
Customer Support Representative

PROFILE
Customer-oriented support specialist with strong written English and a solid
technical background as a backend developer. Comfortable working across
multiple apps, SaaS platforms and CRM systems, and quick to learn new tools.
Calm and empathetic under pressure, with a proactive, problem-solving approach
to resolving customer issues end to end. Experienced in managing several tasks at
CONTACT once, prioritizing effectively and keeping accurate records.

Oslo, Norway
EXPERIENCE
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section) Customer Support Representative
[open contact info](look above in the "contact info" section) Namecheap | 3.2022 – 8.2022
LinkedIn • Responded to and resolved customer inquiries via email in clear, professional
English.
CORE SKILLS • Handled complaints, offered solutions and alternatives, and followed up to
ensure resolution.
▪ Customer support & care
• Recorded and updated customer information in internal systems as required.
▪ Written communication in English
▪ CRM & data entry Freelance Musician and Tour Guide
▪ Problem-solving & troubleshooting Self-employed | 2015 – Present
▪ Multitasking & prioritization • Communicate and build rapport with clients and audiences from diverse
▪ Adaptability & empathy cultural backgrounds.
▪ Conflict resolution • Lead mountain tours, creating a welcoming atmosphere while taking
responsibility for the group’s experience and safety.
TECHNICAL
Volunteer Backend Developer
▪ Confident with apps & SaaS tools Open UA Norway | 2026 – Present
▪ Python · Django · REST APIs • Develop backend services for a volunteer organization supporting refugees.
▪ PostgreSQL · Git · Docker • Collaborate with cross-functional project teams, contributing practical and
▪ Stripe / payment integrations creative solutions.

LANGUAGES
EDUCATION & TRAINING
Ukrainian — Native
Russian — Native Bachelor / Music
English — Upper-Intermediate [B2] Kharkiv National University of Arts | 2019 – 2023
Norwegian — Elementary [A2]
Developing apps with SQL, Databases, and Django — Course from
IBM
Coursera (online) | 2026
• Fundamental database concepts, such as SQL, ORM, creating a web-app with
Python and Django to persist, process, and present data.
Advanced Django and REST Framework — Course from Codio
Coursera (online) | 2026
• Backend development with Python, Django and DRF: REST APIs, database
optimization, caching and security.