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Координатор логістики
- Considering positions:
- Координатор логістики, Support specialist, Logistics manager, Customer service representative, Координатор, Operation manager, Фрахтовий менеджер
- Age:
- 20 years
- City of residence:
- Poltava
- Ready to work:
- Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/18969447/
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Veronika Klokta
English - B2 | Ukrainian - Native
PROFILE
Customer-focused professional with 2+ years of experience in technical support, quality control, and client-facing roles.
Skilled at analyzing complex situations, communicating clearly across different audiences, and resolving issues efficiently.
EXPERIENCE
Quality Control Specialist
Obrio(Nebulaplatform) | Oct2025 - Present
- Review advisor chat sessions to identify strengths and areas for improvement
- Deliver structured feedback to advisors and communicate findings directly
- Handle CSAT analysis and moderation cases
- Conduct audio session reviews and quality checks
Supply Expert (Support)
Obrio(Nebula platform) | Dec2024 - Oct 2025
- Provided psychological and esoteric guidance to users via chat and audio calls
- Built rapport with clients and supported them through sensitive personal topics
- Maintained high service quality standards across multiple interaction formats
Technical Support Specialist
Howly(Skelar ecosystem) | Jul2024 - Nov 2024
- Delivered technical assistance to users on electronics, apps, and digital services
- Processed refund requests and resolved billing-related issues
- Handled a high volume of support tickets while maintaining response quality
SKILLS
Communication Quality Analysis Problem Solving
Stress resistance Audio Review Process Adherence
Teaching skills Google Sheets Adaptive
EDUCATION
Bachelor's Degree - Philology (English + German)
Poltava University of Economics and Trade | 2023 - 2027
English - B2 | Ukrainian - Native
PROFILE
Customer-focused professional with 2+ years of experience in technical support, quality control, and client-facing roles.
Skilled at analyzing complex situations, communicating clearly across different audiences, and resolving issues efficiently.
EXPERIENCE
Quality Control Specialist
Obrio(Nebulaplatform) | Oct2025 - Present
- Review advisor chat sessions to identify strengths and areas for improvement
- Deliver structured feedback to advisors and communicate findings directly
- Handle CSAT analysis and moderation cases
- Conduct audio session reviews and quality checks
Supply Expert (Support)
Obrio(Nebula platform) | Dec2024 - Oct 2025
- Provided psychological and esoteric guidance to users via chat and audio calls
- Built rapport with clients and supported them through sensitive personal topics
- Maintained high service quality standards across multiple interaction formats
Technical Support Specialist
Howly(Skelar ecosystem) | Jul2024 - Nov 2024
- Delivered technical assistance to users on electronics, apps, and digital services
- Processed refund requests and resolved billing-related issues
- Handled a high volume of support tickets while maintaining response quality
SKILLS
Communication Quality Analysis Problem Solving
Stress resistance Audio Review Process Adherence
Teaching skills Google Sheets Adaptive
EDUCATION
Bachelor's Degree - Philology (English + German)
Poltava University of Economics and Trade | 2023 - 2027
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The candidate's resume is posted at https://www.work.ua/resumes/18969447/