Contact information

The job seeker has entered a phone number .

You can get this candidate's contact information from https://www.work.ua/resumes/18972381/

Work experience

Career break

from 10.2025 to 07.2026 (10 months)
Relocation

Спеціаліст з обслуговування клієнтів у ланцюгу поставок B2B

from 07.2022 to 08.2025 (3 years 2 months)
Dow Chemical, Дистанційно (Хімічна промисловість, фармацевтика)

Managed and processed customer orders in SAP, including EDI-based order processing.
Collaborated closely with logistics, planning and commercial teams to ensure smooth order fulfilment and resolve operational and delivery-related issues.
Coordinated deliveries with logistics and carriers. Provided instructions for carriers. Maintained delivery schedules according to the agreements.
Acted as the main point of contact for customer inquiries, requests and complaints, ensuring timely communication and resolution according to SLA.
Contributed to a digitalisation project by collecting user feedback, supporting
improvements to a data management system, and serving as a key contact for troubleshooting and user support.
Coordinated a risk assessment for supply chain operations as part of a major cross-functional project.
Received two internal awards for contributions to transport logistics efficiency.

Менеджер з продажу

from 11.2021 to 04.2022 (6 months)
Govitall, Дистанційно (IT)

Managed sales and customer communications.
Worked with CRM system.
Improved customer satisfaction by adapting sales approach to individual client needs and resolving technical issues promptly.
Analysed market trends and contributed ideas to improve a digital mental health platform.
Collaborated with internal teams to resolve customer complaints and improve overall customer experience.

Education

Одеський національний технологічний університет

Готельно-ресторанна справа, Одеса
Higher, from 2016 to 2020 (4 years)

Additional education and certificates

FIATA Diploma in Freight Forwarding

In progress

Knowledge and skills

• Здатність до навчання
• Ведення CRM
• SAP ERP
• Work with clients
• Shipment control
• Export operations
• Risk assessment
• EDI
• Delivery coordination
• Order management
• Cross-functional collaboration
• Conflict settlement
• Problem solving
• Communication
• Teamwork
• Conducting presentations
• Complain management
• Microsoft 365
• MS Excel
• Analytical thinking
• Process improvement
• Food safety
• Good Distribution Practice
• Sales
• B2B
• O2C

Language proficiencies

• English — advanced
• Dutch — beginner
• Ukrainian — fluent

Additional information

Customer Service and Order Management Specialist with over three years of experience in an international manufacturing environment.
Alongside my customer service experience, I have gained exposure to logistics and supply chain processes through cross-functional projects and am currently expanding my knowledge through a FIATA course in transport logistics and international trade.