Ольга

ABOUT ME
Communicative and customer-oriented person with strong problem-solving skills.
Able to work under pressure and stay calm in stressful situations. Quick learner,
responsible, team player.

EDUCATION AND TRAINING
01/09/2019 – 25/06/2023 Mykolaiv, Ukraine
Bachelor Petro Mohyla Black Sea National Univercity
Olha Slobodian
Address 68 Desantnykiv street, 10, 54003, Mykolaiv, Ukraine Field of study German
Philology
Date of birth: 30/07/2002
Nationality: Ukrainian WORK EXPERIENCE
Gender: Female B.Braun Poznan, Poland

Global IT Service Desk Analyst
01/09/2023 – Current
CONTACT • respond to incoming calls, communicate with users via live chat and mail
to assist with technical issues;
 [open contact info](look above in the "contact info" section) • troubleshoot, analyse, resolve, track and escalate various technical
problems;
 [open contact info](look above in the "contact info" section) • document client issues;
 [open contact info](look above in the "contact info" section) (Telegram) • provide friendly and quality communication to end users;
• create and update training materials for new joiners, provide trainings
and constructive feedback;
• create and update existing KB articles for end users and internal IT
colleagues;
• collaborate with 2nd level departments for knowledge exchange;
• mentor role for new joiners.

LANGUAGE SKILLS
MOTHER TONGUE(S): Ukrainian
Other language(s):
English

Listening B2 Spoken production B2
Reading B2 Spoken interaction B2
Writing B2

German

Listening C1 Spoken production C1
Reading C1 Spoken interaction C1
Writing C1

SKILLS
Microsoft Office provide customer follow-up services customer service Germa
n communication Ability to work under routine and stressful situations in an
accurate and timely manner Multitasking, ability to work under pressure flexibil
ity and adapting skills

HOBBIES AND INTERESTS
Reading, running, yoga, gym