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Mykhailo
Shatura
Summary
System administrator with 5+ years of experience in
managing network technologies. Furthermore, 8 years of
experience in repairing, troubleshooting and servicing
computer hardware. Proven ability to solve security
Kyiv/Remote problems of IT infrastructures and user support
requests. Organized and reliable candidate, who can
handle multitasking problems, technical challenges and
Contacts in Profile
willing to learn new technologies for further career growth.

WORK EXPERIENCE
Undisclosed Company
Kyiv, Ukraine
(regulated by NDA) APR 2025 – AUG 2025
System Administrator
 Delivered L1–L2 support for Windows/macOS users onsite
and remotely
 Deployed external servers and configured VPN/proxy
access
 Maintained user hardware, software, and office
Languages equipment
Ukrainian  Tracked inventory, handled procurement, and lifecycle
Russian updates
English  Documented fixes and improved internal knowledge base

Personal Qualities Auto Services Unlimited Kyiv, Ukraine/Ohio, USA (Remote)
System Administrator FEB 2024 – SEP 2024
Responsible JUN 2022 – NOV 2023
Open  1st-2nd line IT Support
Hard-working person  Nextiva basic support
Organized  Creating/managing/audit user account’s
 Used Microsoft Word and other software tools to create
Skills manuals for agents.
Knowledgeable in User  Collaborated with team members to achieve target
Interface/ User Experience results and resolve issues.
Knowledge PC Hardware Best Vertex Kyiv, Ukraine

Advanced Software System Administrator AUG 2020 – FEB 2022
System Knowledge
 Used critical thinking to break down problems,
Windows Operating System evaluate solutions and make decisions.
Active Directory  Monitored company inventory to keep stock levels and
databases updated.
Complex Problem Solving  Actively listened to customers, handled concerns
Networking quickly and escalated major issues to supervisor.
Bash  Proved successful working within tight deadlines and
Linux Operating Systems fast-paced atmosphere.
 Carried out day-to-day duties accurately and
Cisco Routers efficiently.
 Offered friendly and efficient service to customers,
handled challenging situations with ease.

*The letter of recommendation will be provided upon your request