Вікторія

Viktoriia Zahaina
Available right away.

Reason for looking for a job: I've gained valuable experience in my current role and
am now ready to apply my skills to a di erent industry/type of project

Na onality: Ukrainian, 34 years old
E-mail: [open contact info](look above in the "contact info" section)
Current mobile: [open contact info](look above in the "contact info" section) – only Whatsapp, Viber,
Telegram)
Current loca on: Las Terrenas, Dominican Republic

Desired Salary: open to a structured base of $2,000/month, or a performance-based base + commission structure
where current team members consistently achieve $2,000+ in total monthly earnings.

Work History

2023-01–2026-01 Sales Representa ve

(3 years) H2H Movers, Chicago, USA (remote from Dominican Republic)

• Handle inbound and outbound calls, providing consulta ons on reloca on services.
• U lize e ec ve communica on techniques to understand customer needs, ensure
H2H Movers is the best t for their reloca on, upsell addi onal services.
• Accurately calculate quotes and schedule moves e ciently, balancing customer needs
with crew availability and op mizing the company's schedule.
• Achieve and exceed monthly sales quotas, contribu ng signi cantly to the company's
revenue genera on.

Achievements:

Consistently recognized as a top performer, exceeding sales goals for a few months
in a row.

Generated $1M+ in gross revenue for the company in 2025.

Reason for leaving: I've gained valuable experience in my current role and am now ready to
apply my skills to a di erent industry/type of project.

2020-08 – Sourcing Specialist
2022-11
(2 years and 5 Vitaver & Associates, Inc. Recrui ng And Sta ng, Fort Lauderdale, USA (remote from
months) Ukraine)

• Performing talent search using various sourcing channels (e.g. Careerbuilder,
LinkedIn).
• Building and maintaining credibility by understanding job types and job roles (mostly
from areas of IT, engineering, nance and accoun ng).
• Coordina ng with hiring managers to determine posi on requirements.
• Iden fying quali ed candidate pro les using various sourcing techniques (e.g. Boolean
search).
• Developing talent pipelines for future hiring needs.

Reason for leaving: Reloca on to Dominican Republic because of the Russia’s war against
Ukraine and personal circumstances.
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 2018-01 – Junior Waitress (shipboard)
2020-05
(2 years and 4 Marella Cruises, UK
months) • Used correct cleaning, sani zing and food handling procedures to maintain op mal
protec ons for customers.
• Performed complete opening, closing and shi change du es to keep restaurant
working e ciently and teams ready to meet customer needs.
• Shared knowledge of menu items and avors, enabling customers to make personal
decisions based on taste and interest.
• Applied communica on and problem-solving skills to resolve customer complaints and
promote long-term loyalty.
• Maintained customer sa sfac on by clarifying ques ons about orders and specialty
items.

Reason for leaving: Covid-2019.

2016-11 – Web Content Specialist
2018-01
(1 year and 2 N.I.S., Kiev, Ukraine
months) • Collaborated with marke ng and design teams to develop and plan site content,
layout and style.
• Edited and sourced images using Photoshop.
• Approved, reviewed and edited all content owing to website.
• Led team of 2 copywriters to oversee results of job performance.
• Proofread, edited, and evaluated nal copy to verify content aligned with established
guidelines.

Reason for leaving: Desire to ful ll a long-standing dream of working on a cruise ship and
traveling the world.

2015-07 – Online Store Coordinator (Etsy pla orm)
2016-09
(1 years and 2 BeMax, Kiev, Ukraine
months) • Monitored social media and online sources for industry trends.
• Increased customer sa sfac on by resolving product and service issues.
• Responded to customer issues and resolved complaints.
• Completed up to 100 sales and shipments every week.
• Developed online sales opera ons from scratch.

Reason for leaving: Company closed.

2014-12 – Logis cs Coordinator
2015-07
(8 months) Transvostok, Kiev, Ukraine
• Managed loading, unloading, movement and sor ng of supplies to keep deliveries on
schedule.
• Collaborated with new and established vendors to nego ate op mal pricing and
scheduling.
• Reported customer feedback to management, including any signs of customer
dissa sfac on.
• Monitored and reported on transporta on costs and ensured shipping documents
were properly led.
• Tracked orders and no ed customers of status or poten al delays.

Reason for leaving: Career focus changed.
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 2013-08 – Interna onal Logis cs Coordinator
2014-10
(1 years and 2 Valger Group, Kiev, Ukraine
months) • Organized importa on of items to Ukraine with trucks.
• Worked with vendors to schedule daily pickups and weekly deliveries.
• Maintained excellent working rela onships with customers by e ciently responding to
inquiries and complaints concerning work orders, invoices and shipments.
• Coordinated dispatching of drivers to accomplish daily delivery requirements.
• Tracked orders and no ed customers of status or poten al delays.
• Tracked shipments processing through customs and other agencies and obtained
clearances.

Reason for leaving: Restructuring of the company.

Educa on Master of Arts: English Language and Literature

2008-09 – Lesya Ukrainka Volyn Na onal University – Lutsk, Ukraine
2013-06

Languages English – Fluent
Russian, Ukrainian – Na ve
Spanish – Beginner

Interests • Travelling
• Sur ng
• Reading
• Singing
• Fashion
• Healthy lifestyle
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