Mykhailo

Mykhailo Popov
Support Engineer

SUMMARY
Mykhailo Popov
Results-driven and detail-oriented technical support professional with a Bachelor’s
Support Engineer
degree. Experienced in troubleshooting, fraud checking, transaction monitoring, and
✉ [open contact info](look above in the "contact info" section) guiding users through technical issues with clarity and confidence. Demonstrates strong
📞 [open contact info](look above in the "contact info" section) multitasking skills, rapid learning abilities, and consistent accuracy in fast-paced
📍 Poland, Krakow environments. Dedicated to maintaining system stability, supporting end-users, and
ensuring compliance with organizational standards while delivering an outstanding
SKILLS support experience.
Postman

HTTP/HTTPS EXPERIENCE

SQL Monitoring Specialist Nov 2025 – Present
TCP/IP Softlist · Ukraine, Kiev
Kibana • System Troubleshooting & Technical Analysis: Diagnosed complex incidents using log
Jira analysis (Kibana/Elasticsearch), SQL queries, and monitoring tools, resolving
escalated issues and ensuring stable system performance.
Grafana

Zabbix • API & Platform Support: Reproduced and investigated API and application errors using

Confluence
Postman, Docker-based environments, and Linux tools; collaborated with development
teams to validate fixes and improve system reliability.
Python

Crypto • User Support & Issue Coordination: Assisted internal users with technical queries,
access issues, and system errors, providing clear communication, timely updates, and
Support
effective resolutions across fast-paced operational environments.
API

L2 Engineer May 2024 – Nov 2025
LANGUAGES
Spribe · Ukraine, Kiev
English(Upper-Intermediate), Ukrainian(Fluent),
Russian(Fluent) • Issue Resolution & Troubleshooting: Diagnosed and resolved user-reported technical
problems across hardware, software, and network systems, ensuring timely and
effective support.

• Customer Assistance: Provided guidance to end users through email, chat helping
them navigate system features, resolve errors, and optimize their workflows.

• Transaction Monitoring & Customer Support: Monitored and verified cryptocurrency
transaction statuses, investigated delays or failures, and coordinated with relevant
teams to ensure accurate processing. Maintained a client-focused approach by
providing clear communication, timely updates, and effective solutions to enhance
customer satisfaction and trust.

E D U C AT I O N

Bachelor degree in Computer Engineering
National Technical University of Ukraine "Igor Sikorsky Kyiv Polytechnic
Institute"
2021 · 2025