Mariia

Mariia Parkhomenko
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

PROFESSIONAL EXPERIENCE
Case Coordinator
JAMS, New York, NY | July 2025 – April 2026
• Coordinated complex mediation and arbitration matters in a high-volume alternative dispute resolution environment, ensuring efficient case progression and adherence to procedural timelines
• Managed communication among attorneys, clients, panelists, and internal teams to resolve scheduling conflicts, facilitate case logistics, and maintain high standards of client service
• Oversaw hearing preparation, documentation workflows, and case materials for multiple concurrent matters involving diverse stakeholders
• Supported panelists’ professional practices through calendar management, operational coordination, and client-facing communication

Case Manager / Intake Coordinator
Catholic Charities Community Services, New York, NY | July 2023 – May 2025
• Managed client intake and case coordination processes for refugee and immigrant populations, supporting access to legal, social, and public assistance services
• Coordinated with legal providers, government agencies, and nonprofit organizations to facilitate service delivery and resolve operational challenges
• Developed and maintained internal tracking systems and reporting processes to improve communication, data accuracy, and case management efficiency

Program Assistant
Catholic Charities Community Services, New York, NY | February 2023 – July 2023
• Maintained program documentation and reporting using Salesforce and internal databases to support compliance and operational accuracy
• Coordinated scheduling, onboarding, and service access processes for clients and partner organizations
• Collaborated with internal teams and external legal providers to support efficient program delivery

Graduate Teaching Assistant
Western Michigan University, Kalamazoo, MI | September 2020 – April 2022
• Supported undergraduate political science courses through instructional facilitation, assignment evaluation, and student engagement for classes of 100+ students
• Conducted academic research to support faculty projects, curriculum development, and scholarly initiatives
• Managed digital learning platforms and materials to ensure accessibility, organization, and efficient course delivery

EDUCATION

Western Michigan University, Kalamazoo, Michigan
Master of Arts in Political Science, April 2022

Zaporizhzhia National University, Zaporizhzhia, Ukraine
Bachelor of Arts in Political Science, June 2020

SKILLS

Case & Project Management | Research & Policy Analysis | Data Tracking & Reporting | Client Relations | Microsoft Office Suite | Operations & Program Support | Multilingual Communication (English, Ukrainian, Russian)