Contact information

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Work experience

Sales manager

from 06.2026 to 06.2026 (less than a month)
New Gen Depot, Remote (Design)

Sales Manager
New Gen Depot (USA)

* Managed inbound and outbound customer inquiries, helping customers select products and guiding them through the sales process.
* Built and maintained strong relationships with U.S. customers by providing professional, timely, and solution-oriented support via email, phone, and online communication channels.
* Coordinated freight and shipping logistics by calculating shipping costs, tracking deliveries, and ensuring orders were processed accurately and on schedule.
* Worked extensively with Excel spreadsheets to organize customer information, shipping data, pricing, and sales records while maintaining accurate documentation.
* Collaborated with warehouse and operations teams to ensure orders were fulfilled correctly and any shipping or inventory issues were resolved promptly.
* Negotiated with customers, handled objections professionally, and consistently closed sales while maintaining a high level of customer satisfaction.
* Monitored order progress from purchase to delivery, providing customers with regular updates and resolving delays or delivery concerns.
* Escalated operational and technical issues through Slack to the appropriate departments, ensuring timely resolution and effective cross-team communication.
* Managed multiple customer accounts simultaneously while maintaining attention to detail in a fast-paced environment.
* Developed strong skills in logistics coordination, communication, problem-solving, multitasking, and customer relationship management while supporting U.S. business operations.

Sales representative

from 06.2024 to 03.2025 (10 months)
Denco, Remote (Food industry)

Assisted customers in selecting products that met their needs and budget.
Built and maintained strong relationships with customers through excellent communication and follow-up.
Processed sales transactions accurately and efficiently.
Responded to customer inquiries via phone, email, social media, and in person.
Maintained detailed records of sales, inventory, and customer interactions.
Monitored stock levels and coordinated restocking when necessary.
Resolved customer complaints and concerns professionally.
Followed up on leads and converted inquiries into sales opportunities.
Collaborated with team members to achieve sales targets and improve customer satisfaction.

Education

Ambrose Alli University

Computer Science, Kyiv
Higher, from 2021 to 2025 (4 years)

Additional education and certificates

Stanford's Code In Place Introduction to Python

2023, 3 months
Certificate

Knowledge and skills

• Responsibility
• MS Excel
• Communicability
• Discipline
• Fluency in English
• Competent oral and written language
• High working capacity
• English translation
• Management of CRM
• Google Sheets
• Attentiveness
• Technical support for users

Language proficiencies

English — fluent