Вероніка

Work experience

Operator call-centre 2017
Sushi Wok
Accepting incoming calls, confirming online orders
Order placement in the 1C program
Customer consultation on the menu, promotions and assortment
VERONIKA Salesperson-cashier 2017
Ostin
HALUSHKA Consulting customers in the sales floor
Cash transactions, cash documentation, collection
Customer service
Office receptionist 2017-2019
operator-manager Nova poshta
Entering data into the information system

[open contact info](look above in the "contact info" section) Making settlements with clients
[open contact info](look above in the "contact info" section) Scanning, palletizing cargo in the department

[open contact info](look above in the "contact info" section) Senior branch cashier operator 2019
Place of birth : Kyiv, Nova poshta
Ukraine Maintaining a cash book of settlement transactions

Place of residence: Creating income and expenditure cash orders
Buenos Aires, Collections, issuing cash as needed
Argentina Processing of unused parcels for disposal

Head of the sales department of goods and services 2019-2024
Education Operator 1C order processing manager
SCHOOL №272 Vape House
Ukrainian College No. 272 named Acceptance of orders in 1C. Preparation of documentation for the sale of goods, expense
after V.O. Sukhomlynsky invoices, return invoices

2006 - 2017 Acceptance of orders via Telegram Bot, Instagram, Messenger, Viber, WhatsApp, Google
my business company profile, incoming calls
Kyiv International University
Providing up-to-date price lists, informing about the availability of goods
Faculty of Linguistics and Interaction with other divisions of the company: ensuring the reservation of goods, quality
Psychology, General control of service: timely shipments, collection of returns
Psychology. Bachelor
Resolving disputes
2017-2021
Maintaining a personal business account of Nova Poshta, creating waybill

Additional education Sales consultant 2019-2024
“I took a basic course on Vape House
manicure and gel polish Consultation on the assortment and prices of the company's products
from scratch” Working with conflict situations

Course “DJ Pro” Processing orders for pickup and address delivery, implementing courier delivery, sending
orders by taxi, by mail
“Manual testing of web
Receipt, reconciliation and display of goods. Inventory
applications”
Maintaining changes in 1C, compliance with cash discipline

Soft Skills Direct manager, Instagram content maker, Facebook pages 2019-2020
SMM manager

Communication Vape House
Leadership Page administration (Publishing stories, posts)
Time Management Copywriting (Writing text for posts, searching for information)
Teamwork Correspondence with clients in direct, messenger. Order processing and control
Critical Thinking Searching for references for photo/video shooting
Multifunctionality Organizing joint draws to promote the page
Deputy warehouse manager 2021-2022 Additional
Vape House
Reception, storage, release of goods, rational use of warehouse space activities
Controlling the integrity of packaging, checking the compliance of goods received at the DJing (2019-present)
warehouse according to accompanying documents
Participation in the creation and
Organization of loading, unloading, packaging operations at the warehouse
organization of a series of parties
Conducting inventories of goods and materials. Control of maintaining established reporting
Independent organization of a party
Participation in the development and planning of improving the efficiency of the warehouse
Volunteering
Administrator Telegram bot 2021-2024 Manicure, gel polish
Vape House
Receiving, processing orders. Order fulfillment in 1C Active recreation, tourism

Filling the bot with new products (searching for necessary images, information) Crypto projects

Editing parent categories, sorting, placement Links to additional activities
Monitoring the relevance of information and images regarding products posted in the bot,
https://soundcloud.com/nikolletta_ua
and their quantity, editing if necessary
https://ra.co/dj/nikolletta
“Google my business” profile administrator
2021-2024
Vape House
Consulting. Order processing. Implementation in 1C
Knowledge of programs
Filling the profile with new reviews, photos and videos Google, Google Sheets, Google
Calendar, Trello, 1C (archive, thick client),
Monitoring the relevance of the information specified in the profile, work schedule
Forpost, NovaPay, Jira, Recordbox,
(weekends/holidays) Adobe Audition, Ableton Live, cloud
Dealing with bad reviews, feedback, and attempts to fix the situation services (Dropbox, Google),
Store chain administrator, HR manager 2022-2024 Postman, Jmeter, Figma, pgAdmin 4
Vape House (beginner level), Intercom, Solidgate,
Adjustment and assistance in creating employee work schedules
Stripe, Revenue Cat, Amplitude, Asana
Control over compliance with standards of appearance of employees and customer service.
Control over cleanliness at points, equipment performance, availability of consumables: cash Knowledge of languages
register, household goods, etc. Ukrainian - fluent
Mentoring of new store employees, training and induction Russian - fluent
Organization, support of inventories. Implementation of documentation. Preparation of the English - intermediate
working environment before the start Spanish - beginner
Working with conflict situations in the team and with difficult customers
Search, hiring new employees, conducting interviews. Creation of a personnel reserve
Control of the level of knowledge of employees
Conducting personnel transfers based on the results of assessing their potential, individual
contribution, planned career and age
Manager 2023-2024
Closer Connections
Acceptance of vinyl records, sorting, evaluation, listing for sale on the Discogs website.
Acceptance of musical equipment, merch and accessories.
Consulting, sales, sales reporting in Google Sheets
Preparation of the location for the party: cleaning, connection and sound check of DJ
equipment and sound, purchases for the bar, preparation of lighting and decorations. Face
control
Direct management. Correspondence with clients, processing and sending orders, recording
in the music studio, reporting on entries in Google Calendar
Meeting guests and artists (DJs). Party support, ensuring a pleasant and safe
atmosphere.

Direct-manager 2024
Ssaenochka beauty studio
Process incoming messages, record clients, provide advice on services and price lists
Reporting on client records in Google Sheets

Community Manager
2024-2025
Spalah

Creating interesting and interactive content for Telegram, stimulating user
engagement and traffic through entertainment solutions.
Welcome new members, help them settle in, monitor chat activity, and ensure rules are
followed. Respond to requests, escalate issues to teams, collect feedback, and improve
user experience
Support AI Operator 2025-2026
Genesis, Holywater

Communicating with English-speaking users from around the world and assisting
them in resolving their requests.
Handling user feedback related to technical issues via support emails, researching
and troubleshooting the problems they encounter.
Monitoring and responding to all reviews in the App Store and Google Play,
maintaining strong app ratings on both platforms.
Analyzing incoming requests and escalating them to developers and other
relevant teams.