Alexey
Account manager
- Considering positions:
- Account manager, Sales manager, Client service representative
- City of residence:
- Ivano-Frankivsk
- Ready to work:
- Dnipro, Ivano-Frankivsk, Lviv, Odesa, Remote, Sumy, Ukrainka (Kyiv Region)
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C2 English – Native Spanish | Sumy, Ukraine | [
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PROFESSIONAL SUMMARY Versatile Operations and Account Management
professional with over 12 years of experience in international e-commerce, logistics
coordination, and cross-border provider relations. Expert in navigating complex supply
chains between Asia and Latin America. Bilingual (C2) communicator with a proven
ability to resolve high-stakes service controversies and manage digital asset transactions.
Highly skilled in bridging the gap between technical requirements and client satisfaction
to drive operational efficiency. Able to maintain satisfied customers and manage
relationships..
CORE COMPETENCIES
Vendor Relationship Management: Expert in sourcing and maintaining direct
lines with international providers (Asia/Taobao).
Account Management: Primary liaison for USA/EU service providers;
specialized in conflict resolution and client retention.
Operations: End-to-end e-commerce management, inventory tracking, and
quality control standards
Digital Tools: Advanced Microsoft Excel/Access, CRM environments, and
digital asset management (Binance/MetaMask).
PROFESSIONAL EXPERIENCE
Private Capital Management (Independent) | 2023 – Present
Asset Allocation: Executed independent liquidity strategies using digital asset
exchanges (Binance) and decentralized protocols (DeFi), focusing on capital
preservation and cross-border transaction efficiency.
E-commerce Operations Specialist (Independent) | 2013 – 2023
Vendor Relationship Management: Managed direct communications with
international providers (Asia/Taobao), negotiating product specifications and
resolving fulfillment issues to ensure stock continuity.
Operational Efficiency: Directed end-to-end order processing, bypassing
standard bureaucratic friction points to optimize delivery times for end-users.
Client Retention: Managed high-volume sales channels, consistently
maintaining top-tier seller ratings through expert conflict resolution and
proactive after-sales support.
Logistics Coordination: Orchestrated the import and distribution of diverse
product lines, ensuring compliance with destination market requirements.
Digital Account & Service Administrator | 2010 – 2013
Portfolio Management: Administered a high-volume portfolio of premium
digital accounts for an international client base, optimizing resource allocation
for multiple user groups.
International Liaison: Acted as the primary English-speaking negotiator for
service providers in the USA and Europe to resolve complex service
interruptions and contract controversies.
Transaction Security: Oversaw secure digital transactions and pioneered resale
models for digital vouchers, ensuring zero-fraud workflows.
EDUCATION & CERTIFICATIONS
Bilingual Proficiency (C2): English & Spanish.
Business Certifications (CAME - SME Management):
Vocational Training Instructor: Government of the City of Buenos Aires.
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