Віктор

VIKTOR PAVLICHENKO
AI Automation Specialist | Automation Engineer
CONTACT INFORMATION
Pryluky, Ukraine | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)
https://t.me/vik_pav | [open contact info](look above in the "contact info" section)
https://short-age-e04.notion.site/Viktor-Pavlichenko-313801656b0e805ab46ac0a808f02ea7

SUMMARY
Automation Engineer transitioning into AI Automation with a background in automation engineering, software
development, system integration, and process optimization. Skilled in building AI-powered workflows, CRM integrations,
and business process automation solutions using n8n, OpenAI, and AI agents. Focused on developing scalable
automation systems that improve efficiency, reduce manual effort, and provide actionable business insights.

TECH SKILLS
AI Automation, Workflow Automation, AI Agents, Prompt Engineering, LLM Integration, API Integration, CRM Automation,
Sales Automation, Customer Support Automation, Business Process Automation, Conversational AI, System Integration,
Process Optimization, Technical Documentation, Industrial Automation

TOOLS
n8n, OpenAI API, Whisper, Zoho CRM, PostgreSQL, Google Sheets, Gmail API, Telegram Bot API, JSON Structured
Outputs

PROJECT EXPERIENCE
AI Automation Projects
2025 – Present
AI Sales Ecosystem — Qualification, Dialogue Intelligence & Executive Reporting
• Designed and implemented an AI-powered sales automation ecosystem using n8n, OpenAI, Zoho CRM,
PostgreSQL, and Telegram.
• Built automated lead qualification, CRM integration, dialogue analysis, and executive reporting workflows.
• Enabled scalable sales operations by automating qualification, reporting, and sales intelligence processes.
AI Customer Support Command Center
• Designed and implemented an AI-powered customer support automation platform using n8n, OpenAI, Gmail,
Google Sheets, and Telegram.
• Built automated ticket classification, routing, SLA monitoring, and escalation workflows.
• Reduced manual ticket processing and improved support accountability and operational efficiency.

WORK EXPERIENCE
Automation Engineer & IT Specialist
1998 – 2022
• Industrial automation, PLC programming, SCADA development, and system integration.
• Windows/Linux administration, networking, security, and backup solutions.
• Software development, GPS monitoring systems, and technical support.
Key Achievements:
• 24+ years of experience across banking, manufacturing, agriculture, and service industries.
• Delivered automation, software, and infrastructure projects from design to commissioning.
• Improved operational efficiency through process automation, monitoring systems, and technical optimization.
• Reduced downtime and increased system reliability through proactive maintenance and troubleshooting.

EDUCATION
IT School GoIT
AI Automator
12.2025 – 06.2026
National University of Food Technologies
Specialist Degree in Automation of Technological Processes and Production
1998

LANGUAGES
English — Elementary | Ukrainian — Native | Russian — Advanced