Аліна
Customer support representative
- Considering positions:
- Customer support representative, Менеджер підтримки користувачів, Support manager, Менеджер чата, Менеджер з продажу, Direct-менеджер, Менеджер інтернет-магазину
- Age:
- 21 years
- City of residence:
- Kharkiv
- Ready to work:
- Remote
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PRIVATE ENGLISH TUTOR 2024-2026
Managed a portfolio of 10+ active students.
Planned personalized learning paths and tracked progress.
Maintained written communication regarding scheduling,
lesson planning, and learning objectives.
Worked independently and organized workload efficiently.
ENGLISH TEACHER – JUSTSCHOOL 2024-2025
NOVIKOVA
Delivered online English lessons to students of different ages
and proficiency levels.
Adapted learning materials and communication style to
individual needs.
ALINA
Built long-term relationships with students through clear and
professional communication.
CUSTUMER SUPPORT BARISTA 2023-2024
Assisted customers in a fast-paced environment while
maintaining a high standard of service.
Worked effectively as part of a team and handled multiple
ABOUT ME tasks simultaneously.
I am an applied Linguistics graduate
with experience in graduation and
customer-facing roles, passionate TECHNICAL SKILLS
about communication and helping
people people solve problems roles. English: Upper-Intermediate / Advanced C1
Through teaching and freelance, I Ukrainian: Native
have developed strong Microsoft Office (Word, PowerPoint, Excel)
interpersonal skills, patience, and Google Workspace (Docs, Sheets)
the ability to explain complex Microsoft Teams
information clearly and effectively Slack
Canva
Confident PC user with the ability to learn new software
quickly
CONTACTS Experience with professional written communication and
online collaboration
SOFT SKILLS
[
[
Excellent written and verbal communication
Customer-oriented mindset
EDUCATION Active listening and empathy
Problem-solving
Bachelor's Degree in Applied Time management and self-organization
Linguistics Attention to detail
National Aerospace University Adaptability and willingness to learn
“Kharkiv Aviation Institute” (KhAI) Team collaboration
Graduated in 2026 Responsibility and reliability
Ability to explain complex information clearly
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The candidate's resume is posted at https://www.work.ua/resumes/19071822/