Іван

Ivan Veremiienko
Business / System Analyst
@ivanverner vanverole [open contact info](look above in the "contact info" section) Kyiv, Ukraine

SUMMARY
Business/System Analyst with hands-on experience gathering requirements, analyzing business processes and supporting
implementation of CRM, telephony and warehouse management solutions. Translating business needs into structured requirements,
functional specifications and implementation plans. Experienced in stakeholder communication, integration analysis, process modeling
and collaboration with development and QA teams throughout the software delivery lifecycle.

SKILLS
Business Analysis System Analysis
Requirements Elicitation
• REST API Analysis
•

Stakeholder Interviews
• Integration Analysis
•

Business Process Analysis
• Functional Requirements
•

AS-IS / TO-BE Analysis
• Data Mapping
•

Gap Analysis
• Solution Design Support
•

Process Modeling
Documentation
•

Tools BRD
•

SQL
• SRS
•

Postman
• User Stories
•

Jira
• Acceptance Criteria
•

Confluence
• Functional Specifications
•

CRM
• Technical Documentation
•

WMS
• Integration Documentation
•

Languages Modeling
English - Upper Intermediate (B2)
• BPMN (Basic)
•

Ukrainian - Native
• UML (Basic)
•

EXPERIENCE
12.2024 – Present Product Operations Manager, Metalvis
Kyiv Elicited and analyzed business requirements from warehouse stakeholders, transforming operational
•

pain points into structured improvement initiatives for the WMS platform.
Conducted AS-IS and TO-BE process analysis, identifying bottlenecks across order fulfillment workflows
•

and supporting initiatives that increased processing efficiency by 19%.
Produced functional requirements, technical specifications and implementation documentation for
•

system enhancements and process automation solutions that reduced operational errors by over 30%.
Worked closely with internal and external development teams to clarify requirements, evaluate solution
•

approaches and support implementation activities throughout the delivery lifecycle.
Performed release validation, user acceptance testing and post-release verification to ensure solutions
•

met business expectations and operational requirements.
Leveraged SQL analysis and KPI reporting to assess solution effectiveness, validate business outcomes
•

and support initiatives that increased warehouse capacity utilization by 12%.
07.2023 – 11.2024 Product Support Specialist, Binotel
Kyiv Conducted requirements gathering sessions during CRM and telephony implementation projects.
•

Analyzed customer business processes and translated operational needs into system configurations and
•

development requests.
Participated in integration analysis activities involving CRM, telephony and third-party systems.
•

Investigated API-related issues, analyzed integration behavior and supported troubleshooting activities.
•

Created detailed bug reports, reproduced defects and collaborated with development and QA teams on
•

issue resolution.
Produced onboarding materials, user documentation, implementation guides and integration
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documentation.
Automated data migration preparation processes using Google Apps Script during CRM implementation
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projects.
03.2021 – 02.2022 Client Manager, Freelance
Kyiv Managed end-to-end delivery of chatbot development projects, gathering client requirements, translating
•

them into structured development tasks, and maintaining alignment through demos, feedback cycles,
and stakeholder communication.

EDUCATION
Vadym Hetman Kyiv National Economic University,
Bachelor’s Degree in Systems Analysis, 2022-2026