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Kateryna Ivanova
[open contact info](look above in the "contact info" section) Porting Operations Coordinator
Ukraine
[open contact info](look above in the "contact info" section)
ivanova-96a023175 (LinkedIn)
Summary
Top Skills As a Telecom Porting Specialist with 4 years of experience, I
Number Portability (Fixed & Mobile) manage and coordinate the seamless transfer of telephone numbers
Porting Workflow Management between service providers, ensuring compliance with regulatory
CRM & Ticketing Systems (e.g., standards and minimizing service disruption.
Salesforce, ServiceNow)

Team-player, quick-learner, positive thinker, dedicated contributor
Languages
English (Professional Working)
French (Limited Working)
Experience
BICS
Porting Operations Coordinator
November 2021 - Present (4 years +)
-Processing porting requests for fixed-line and mobile numbers across
national and international carriers
-Validating documentation and customer data to ensure accuracy and
eligibility for porting
-Collaborating with internal teams and external operators to resolve technical
and administrative issues
- Monitoring timelines and SLAs to ensure timely execution of porting
activities
-Troubleshooting porting failures and implementing corrective actions.
Providing support and guidance to clients and partners throughout the porting
process
-Maintaining records and compliance with telecom regulations and industry
standards

Infopulse
BU Administrator
February 2015 - November 2021 (6 years 10 months)

- Development and implementation of administrative procedures in the
department
- Projects time tracking supervision

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- Onboarding, off boarding and projects change procedures
- DMs/Team leads reports control
- Report preparation for the customers
- Internal communications tasks
- Verification and monitoring of equipment stock for some projects
- Verification and monitoring of compensation requests for the business
department
- Verification and monitoring of logical an physical accesses for the specialists
of the department
- Keeping internal system records in order
- Visa and business trip organization support
- Corporate event organization support
- General assistance to BU management team
- Ad-hoc tasks at various levels

Mindspeed Technologies
Executive Administrative Assistant
April 2010 - December 2014 (4 years 9 months)

- Head of office administration (entire cycle of office administration and
support)
- HR activities and document flow (orders, timesheets, attendance, team
personal data maintenance, team-building events, new hires organization)
- International relations document flow
- Bank document flow
- Business trip organization and document flow
- Accounting support (client bank operations, primary accounting documents
management, salary related issues, work with vendor contracts, cash and
inventory documents, etc)
- International coordination of Ukrainian Design Center in terms of
administration and accounting
- Ad-hoc tasks at various levels

Vogster Entertainment
English Translator
June 2007 - December 2010 (3 years 7 months)

- Oral and written translations in the sphere of game development and PR
- MMORPG project localization ( CrimeCraft)

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Education
Gorlivka State Pedagogical Institute of Foreign Languages
Master's degree, Linguistics · (September 1998 - June 2003)

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