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ROSTYSLAV VATS
Phone: [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)

SUMMARY
Detail-oriented and customer-focused specialist with hands-on experience in written client
communication, subscription and billing inquiries, and user issue resolution. Background in
managing high-volume chat-based interactions with users from diverse countries,
combined with strong written English and the ability to work independently in a remote
environment. Known for empathy, clear communication, and a structured approach to
problem-solving. Eager to grow within an international team and contribute to improving
customer satisfaction.

WORK EXPERIENCE

Chat Operator / Client Communication Specialist, Alpha.Date​Sep 2024 – May 2026
•​ Managed written communication with international users in English across a
high-volume chat platform operating in 30+ countries.
•​ Handled subscription-related inquiries, billing questions, and account management
requests, ensuring timely and empathetic responses.
•​ Resolved disputes and complaints in a structured and professional manner,
maintaining high user satisfaction.
•​ Identified recurring user issues and escalated patterns to the team to improve platform
experience and communication workflows.
•​ Maintained accurate records of user interactions and followed established scripts while
adapting responses to individual cases.

EDUCATION

Lviv Polytechnic National University​ Sep 2024 – Present
Bachelor's degree in Law (2nd year completed)

ADDITIONAL INFORMATION
Technical Skills: Experience with CRM systems for managing user data and interaction
logs; familiar with ticketing and live chat platforms; proficient in Google Sheets and
Microsoft Excel for tracking and reporting; comfortable with remote collaboration tools.
Languages: English (B1 – Intermediate, confident in written business communication for
everyday work tasks, Ukrainian (Native).