Аліна

Alina Kuzmenko
Cherkasy, Ukraine | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) |

About me
Organized and adaptable professional with experience in customer service, business
administration and operational support. Skilled in communication, coordination and process
management, with a proven ability to work efficiently in fast-paced environments and collaborate
across teams. Known for taking initiative, maintaining attention to detail and approaching challenges
with a practical, solution-oriented mindset.

Core Skills
· Communication & Interpersonal Skills
· Customer & Administrative Support
· Operations Coordination
· Problem solving and Critical thinking
· Process Improvement & Organization
· Documentation Management
· Task Prioritization & Multitasking
· Attention to detail
· Adaptability in fast-paced environments
· Microsoft Office & Digital Tools
· Remote Collaboration
· English – B2/C1

Work Experience
CUSTOMER SERVICE ASSISSTANT
WERUN4U / SOLBRA COURIERS SERVICES – LONDON, UK
· Assisted customers with delivery inquiries, delays, and shipment tracking
· Communicated professionally via phone and face-to-face interactions
· Coordinated with drivers and internal teams to resolve operational issues
· Managed high volumes of requests during busy periods while maintaining service quality
· Supported logistics operations and monitored shipments to ensure timely resolutions

KEY ACHIEVEMENTS
· Successfully resolved customer concerns and improved customer satisfaction
· Maintained professionalism and efficiency in high-pressure situations
· Quickly adapted to dynamic customer-facing environments

BUSINESS PROCESS ADMINISTARTOR / PROJECT ADMINISTRATOR / DOCUMENT
CONTROLLER | KILNBRIDGE – LONDON, UK
· Served as a key communication point between teams, contractors and management
· Managed incoming requests and ensured timely issue resolution
· Organized and maintained project documentation to support efficient workflows
· Assisted daily operations by proactively identifying and addressing potential issues
· Handled multiple priorities and deadlines in fast-paced environment

KEY ACHIEVEMENTS
· Improved communication flow between departments, reducing operational delays
· Took ownership of tasks and followed issues through to completion
· Cleared backlog of documentation and improved its management system
· Recognized as a reliable and proactive team member

Education
BS IN INFORMATION SECURITY MANAGEMENT
Cherkasy State Technological University

Relevant areas of study included:

· Risk assessment and compliance
· Documentation and process management
· Analytical thinking and problem solving
· Information organization and auditing procedures

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