Goga

ALISA
GOGA
ENGLISH CUSTOMER SUPPORT
REPRESENTATIVE

Motivated and detail-oriented specialist
seeking to start a career in customer
support.
Fast learner with a strong sense of
responsibility, focused on providing a
positive user experience.
Easily adapts to new tools and remains
calm in challenging situations.

SOFT SKILLS:
Empathy & stress resistance
EXPIRIENCE
Polite and clear communication Customer Support Agent, RH Bolt
Problem-solving mindset taxi services (Feb 2026)
Ability to handle objections and Assisted users with account setup
difficult customers contact
and navigation on platforms
Organization & reliability
Created and promoted volunteer
HARD SKILLS: fundraising campaigns on social
Communication via chat, email, and media
social media In spring 2022 volunteered in
Basic technical understanding Poland, helping Ukrainian
(browser use, account setup) refugees with translation during
Troubleshooting mindset document processing and
Experienced with using Jira tools communication with local services
and Zendesk
Proficiency in working with
Microsoft and Google Program tools EDUCATION
KYIV NATIONAL UNIVERSITY OF
LANGUAGES: TECHNOLOGIES AND DESIGN
UKRAINIAN — NATIVE (2021-2022)
ENGLISH — B2

[open contact info](look above in the "contact info" section)

[open contact info](look above in the "contact info" section)

KYIV, UKRAINE