Sera

SERA POSTALLI
Ivano- Frankivsk, Ukraine 76000 | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

SUMMARY
Dynamic Operational Supervisor with strengths in team leadership and performance enhancement. Leads
operations team in optimising workflow, increasing efficiency by managing budgeting and financial
planning, achieving significant cost savings while upholding quality standards.

EXPERIENCE
01/2026 to Current Quality Manager
Konecta
Managed budgets and financial planning, achieving cost savings without
compromising on quality.
Led operations team in daily tasks, optimising workflow and increasing
efficiency.
Oversaw quality control processes, maintaining high standards for all
products and services.
Collaborated with sales and marketing teams to align operational
capabilities with customer demands.
Supported employee morale and well-being by developing positive
practices centred on career development and individual job satisfaction.
Applied Quality Assurance (QA) methodologies to measure output quality.
Developed and implemented quality management systems, aligning
processes with ISO 9001 standards to enhance operational efficiency.

09/2024 to 12/2025 Team Lead
Konecta
Promoted a positive work environment by fostering teamwork, open
communication, and employee recognition initiatives.
Enhanced overall team performance by providing regular coaching,
feedback, and skill development opportunities.
Established clear performance metrics for the team which helped in
tracking progress towards set targets effectively.
Coached team members in techniques necessary to complete job tasks.
Trained new team members by relaying information on company
procedures and safety requirements.
Influenced positive change within the organization through strategic
thinking, innovation, problem-solving abilities.
Evaluated employee skills and knowledge regularly, training, and mentoring
individuals with lagging skills.

02/2024 to 09/2024 Subject Matter Expert
Konecta
Delivered analytical support for new product development and
programme implementation to enhance decision-making.
Resolved complex problems by identifying root causes and implementing
effective solutions.
Streamlined organisation of income and billing details for project
management to improve accuracy and efficiency.

10/2021 to 02/2023 Subject Matter Expert
 Concentrix
Provided expert advice on subject-specific issues to enhance
organisational efficiency.
Trained, coached and mentored consultants to increase team productivity.
Collaborated with cross-functional teams to integrate subject matter
expertise into projects.
Prepared statements detailing operational detail and key performance
indicators.

01/2021 to 10/2021 Reception Manager
Robinson Hotel
Coordinated bookings, appointments, and schedules to maximise
efficiency and guest satisfaction.
Took phone calls and responded to business general emails, managing
matters including bookings, general enquiries and complaints.
Trained staff in delivering first-class service for exceptional customer
feedback.
Oversaw daily cash transactions, ensuring accuracy in billing and financial
records.

SOFT SKILLS
Team collaboration Critical thinking
Problem-solving Leadership skills
Adaptability and flexibility Effective Communication

HARD SKILLS
Microsoft Excel (VBA) script coding
Employee training
Data analysis
Building teams
Billing controlling
Preperation of presentations for main management
Daily Operations Coordination
Workforce Management
Task Delegation

EDUCATION
2025 Bachelor of Arts: City Planning And Architecture
Muğla Sıtkı Koçman Üniversity - Muğla

LANGUAGES
German: C2 English: C1

Proficient Advanced
Turkish: C2

Proficient