Богдан

Name: Bohdan Yakymiuk
Phone number: [open contact info](look above in the "contact info" section)
Telegram: @bun5en
Email: [open contact info](look above in the "contact info" section)
English - С1; Polish - A2

Professional Experience

Customer Care & Support Specialist UPSTARS & SKELAR(Dating) | 1 Year

●​ Gained extensive, hands-on experience with consumer psychology
and behavioral triggers, perfectly translating to high-risk niches like
iGaming and Dating.
●​ Researched audience behavior patterns to identify underlying
emotional motivations, hooks, and user "pains" before they were
explicitly explained.
●​ Conducted comprehensive market and competitor analysis, utilizing
spy tools to research advertising campaigns and identify strategic
opportunities for improving internal campaigns, services, and
product offerings.
●​ Utilized a profound understanding of user psychology to manage
objections, de-escalate conflicts, and improve the overall customer
journey.
●​ Proactively developed new communication workflows and
maintained an 80+% customer satisfaction rate while processing
large volumes of B2C interactions.

Sales & Marketing Manager, Doshka Reklamy | 1 Year

●​ Utilized AI tools (Midjourney, DaVinci, GPT, Gemini, Claude) for
generating visual assets and copy, followed by manual editing.
●​ Created clear, structured technical briefs for diverse teams of
contractors and designers to execute effective business process.
●​ Executed the full sales cycle from prospecting and acquiring
potential clients to long-term retention and upselling supplementary
services.
●​ Handled website administration, SEO, and PPC campaigns,
optimizing performance metrics including CTR, CPC, CPA, and ROI.
Creative Marketing Assistant, Grupa Smart | 1 Year

●​ Initiated B2C customer surveys to map psychological triggers and
motivations, implementing data-driven improvements to marketing
messages, hooks, and angles.
●​ Performed competitor analysis and market analytics, organizing
findings into a knowledge base of creative insights and best
practices.
●​ Collaborated in brainstorming sessions to create
performance-oriented communication strategies.
●​ Conducted B2B communications and established long-term,
mutually beneficial partnerships.

Education

National University of Water and Environmental Engineering Major:
Marketing | September 2022 - June 2026

●​ Won multiple Ukraine-wide design and marketing competitions
while working with brands like “Coca-Cola”, “Arterium”, “Dnipro-M” та
“KFC Ukraine”.

IT Step Academy program: ​
Computer Graphics and Design | November 2019–May 2022