Franklin

FRANKLIN CHINONSO OSONDU
Remote Dispatcher | Customer Coordination & CRM Specialist
Email: [open contact info](look above in the "contact info" section) | Telegram: t.me/Nft_franklyn | English — Fluent

PROFESSIONAL SUMMARY
Energetic, responsible, and fluent English-speaking professional with hands-on experience in transport dispatching, CRM management,
and remote team coordination. Background spans dispatch and logistics support in agribusiness operations, high-volume B2C/B2B
customer communication, and regulated client service environments. Proven ability to coordinate schedules, manage real-time
communication across teams, resolve client issues quickly, and maintain accurate CRM records under pressure. Strong communicator with a
genuine desire to support the team and deliver dependable, structured support for the American market.

CORE SKILLS
Dispatch & Coordination:
Transport Dispatching • Dispatch & Operations Coordination • Schedule & Route Coordination • Real-Time Communication • Remote Team
Collaboration
CRM & Customer Support:
CRM Management • Customer Service & Client Support • Customer Success & Retention • Inbound & Outbound Communication • Issue Resolution
& Follow-up
Professional Skills:
Fluent English Communication • Sociability & Team Collaboration • Responsibility & Reliability • Remote Work & Time Management • Data Entry,
Tracking & Reporting • Professional Business Communication

RELEVANT EXPERIENCE

Veritas Gransville Pensions Limited – Customer Service Officer & Business Development
09/2025 – 04/26 | Full-Time | Hybrid
• Managed onboarding, account setup, and ongoing client communication, responding to 50+ client touchpoints monthly.
• Resolved 95%+ of customer inquiries on first contact, maintaining high service quality and reliability.
• Coordinated cross-team activities and maintained accurate documentation across all client interactions.
Prepnourish (Healthy Meal Company) – Sales Manager – B2C (Remote)
02/2024 – 03/2025 | Remote
• Managed 100+ daily customer touchpoints via calls, email, and SMS in a fully remote, fast-paced environment.
• Maintained accurate CRM records, tracking communication history, follow-ups, and customer status in real time.
• Handled customer concerns with patience and clear communication, ensuring high satisfaction and retention.
Cropkonnect & Logistics Ltd – Senior Financial Officer | Sales & Operations Support
07/2024 – 10/2025 | Full-Time | Hybrid
• Coordinated transport and logistics schedules across agribusiness sourcing and delivery operations.
• Worked closely with sales and logistics teams to align dispatch planning with operational execution.
• Tracked logistics costs and delivery performance, producing structured reports for management.
Sunchi Integrated Farms – Sales Representative – B2B
06/2022 – 12/2023 | Full-Time | Hybrid
• Coordinated with operations teams to ensure timely order fulfilment and dispatch accuracy.
• Maintained consistent, professional communication with clients and partners across multiple channels.

EDUCATION

B.Sc. Medical Radiography and Radiological Sciences — University of Nigeria, Enugu
09/2015 – 08/2020 | Second Class Upper Division (2:1)

CERTIFICATIONS & TRAINING
Web Programming — Ultronet Computer Academy, Lagos | 2022