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Work experience

AI Workflow Engineer | AI Automation & Business Intelligence

from 01.2025 to now (1 year 7 months)
Projects, Дистанційно (IT)

- Design and development of AI-powered business automation solutions.
- Building production workflows using n8n, Make.com, REST APIs, Webhooks and AI services.
- Development of AI assistants, Retrieval-Augmented Generation (RAG) systems and enterprise knowledge bases using OpenAI and Supabase.
- Automation of lead generation, contact enrichment, AI classification and personalized outreach.
- Integration of WordPress, CRM systems, Google Workspace, Telegram, Google Sheets and third-party APIs.
- Development of marketing dashboards in Looker Studio and Power BI using Google Ads, Facebook Ads, Call Tracking and CRM data.
- Data modeling, KPI reporting and interactive business intelligence dashboards.
- Automation of document processing, notifications and operational workflows.
- Analysis, auditing and optimization of complex automation scenarios.
Deployment, migration and maintenance of self-hosted n8n environments.
- Applying AI technologies to streamline business processes and support data-driven decision making.

WordPress Technical Support Engineer

from 10.2020 to 12.2024 (4 years 3 months)
MotoPress, Дистанційно (IT)

- Provided technical support for premium WordPress themes and plugins.
- Assisted customers via ticketing systems, email and live chat.
- Investigated, reproduced and diagnosed WordPress issues and plugin/theme conflicts.
- Supported WooCommerce, Elementor, ACF, WPML and other popular WordPress products.
- Resolved website performance, compatibility and configuration issues.
- Created user documentation and troubleshooting guides.
- Collaborated with developers by reporting bugs and validating fixes.

WordPress webmaster

from 05.2014 to 07.2020 (6 years 3 months)
Freelance Web Studio, Дистанційно (IT)

- Designed and launched corporate websites, landing pages and e-commerce stores using WordPress without custom backend development.
- Built websites from PSD/Figma designs using premium themes and plugins.
- Configured WooCommerce, Elementor, ACF, WPML and other popular WordPress solutions.
- Performed SEO optimization including keyword research, meta titles/descriptions and Yoast SEO configuration.
Integrated contact forms, CRM systems and third-party services.
- HTML/CSS skills with basic knowledge of PHP and Python.
- Delivered complete turnkey WordPress projects from installation to production launch.

Education

University Nobel in Dninpro

English filology, Дніпро
Higher, from 1995 to 2000 (5 years)

Knowledge and skills

• Make.com
• N8n
• Написання промптів для ChatGPT
• AI workflows
• Integration:
• Webhooks
• REST API
• Google Sheets
• CRM logic
• Lead Generation:
• B2B research
• LinkedIn sourcing
• Data enrichment
• WordPress:
• WooCommerce
• ACF
• Elementor
• WPML
• HTML/CSS
• AI-assisted coding
• Automation & AI

Language proficiencies

English — above average

Additional information

I enjoy building solutions that create measurable business value. My approach is to rapidly develop a working MVP, validate it with real business data, gather feedback, and then iteratively improve and scale the solution. I quickly adapt to new technologies and business domains, learning through real projects rather than theory. I focus on delivering complete solutions—from business process analysis and solution architecture to implementation, testing, and continuous optimization. Interactive demos of AI solutions and automation workflows: https://ai-office.com.ua/bosa/