Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/19133094/

Work experience

Dispatcher

from 11.2025 to 07.2026 (9 months)
Star Appliance & Refrigerator Repairs, Remote (Public and business services)

• Handled high volumes of inbound and outbound calls, emails, warranty
and property management requests. • Assisted customers with appliance
issues and scheduling service appointments efficiently.
• Maintained accurate records of customer interactions and appointments using Workiz CRM systems.
• Handled cancellations, rescheduling, customer complaints, and last minute issues while keeping customers informed.
• Followed up with customers after service and helped ensure open jobs
and customer requests were properly addressed.

Dispatcher

from 08.2024 to 10.2025 (1 year 3 months)
Janus Clean, Remote (Public and business services)

• Responded quickly to website enquiries and service requests from Yelp, turning 30+ weekly inquiries into booked cleaning jobs
• Handled a high volume of inbound calls and emails, assisting customers
with requests, pricing and scheduling.
• Kept customers and cleaners informed throughout the service process to ensure smooth daily operations.
• Scheduled and dispatched cleaners using Booking Koala and
coordinated daily schedules and routes.

Customer support representative

from 02.2023 to 06.2024 (1 year 5 months)
Tutors Konnect, Remote (Education and science)

• Communicated with parents through calls, DMs, and emails, guiding them through learning packages comfortably.
• Maintained ongoing conversations with prospective clients, helping
build trust and long-term engagement.
• Converted warm leads into paying customers through friendly and
personalized communication.
• Handled multiple customer conversations daily and maintained fast response times.

Knowledge and skills

• Management of CRM
• Chat & email support
• Organizedness
• Attentiveness
• English communication
• Communicability
• Conflict resolution
• Customer support
• Ability to work in multitasking mode
• Adaptability
• Workiz CRM
• Booking Koala

Language proficiencies

English — fluent