Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/19133094/

Work experience

Customer support representative

from 06.2025 to 04.2026 (11 months)
Tutors Konnect, Remote (Education and science)

• Communicated with parents through calls, DMs, and emails, guiding them through learning options comfortably.
• Maintained ongoing conversations with prospective clients, helping build trust and long term engagement.
• Converted warm leads into paying customers through friendly and personalized communication.
• Handled multiple customer conversations daily while maintaining fast response times.

Customer support representative

from 02.2024 to 04.2025 (1 year 3 months)
LuxeLiving Interiors, Remote (Construction, architecture, interior design)

• Assisted customers in choosing furniture and interior products that matched their preferences and budget.
• Built rapport with customers through personalized recommendations and attentive communication.
• Maintained high customer satisfaction ratings (4.8/ 5) through clear and supportive interactions.

Customer support representative

from 03.2022 to 01.2024 (1 year 11 months)
Nuban Beauty, Remote (Beauty, fitness, sports)

• Communicated with customers through WhatsApp, email, and chat, ensuring fast and friendly responses.
• Built strong customer relationships by understanding needs and recommending suitable products naturally.
• Processed and tracked customer orders while coordinating with internal teams for smooth delivery.
• Maintained engaging conversations that improved customer satisfaction and repeat purchases.

Knowledge and skills

• Management of CRM
• Chat & email support
• Organizedness
• Attentiveness
• English communication
• Communicability
• Conflict resolution
• Customer support
• Ability to work in multitasking mode
• Adaptability

Language proficiencies

English — fluent