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Marthias

Customer support, Sale Manager, representative

Age:
35 years
City of residence:
Kyiv
Ready to work:
Remote

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MARTHIAS ABOH PROFESSIONAL SUMMARY
Customer-focused professional experienced in remote customer
REMOTE SALES & support, sales support and CRM. Proven ability to maintain 95%+
customer satisfaction, improve customer retention by 20%, and resolve
CUSTOMER SUPPORT issues efficiently.
SPECIALIST
EXPERIENCE
■ [open contact info](look above in the "contact info" section)
■ Telegram: [open contact info](look above in the "contact info" section) Jappall Consult Limited
■ Nigeria Remote Sales & Customer Support Representative | 2021–2023
• Maintained 95%+ customer satisfaction.
CORE SKILLS • Increased retention by 20%.
• Reduced escalations by 25%.
• Customer Support • Maintained CRM records with 98% accuracy.
• Sales Support University of Port Harcourt Library
• CRM (Salesforce, Zoho, HubSpot) Customer Service & Administrative Assistant | 2018–2021
• Google Workspace • Resolved enquiries and supported administration.
• Microsoft Office • Managed records and customer orientations.
• Email, Chat & Phone Support
• Lead Generation University of Port Harcourt Library
• Communication HSE Officer | 2018–2021
• Delivered training and maintained compliance.

EDUCATION
B.Ed. Library & Information Science
University of Port Harcourt

CERTIFICATIONS
NEBOSH HSE (1–3)
Human Resource Administration

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Work.ua The candidate's resume is posted at https://www.work.ua/resumes/19139673/