Contact information

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Work experience

Systems Engineer

from 12.2020 to now (5 years 8 months)
EPAM, Дистанційно (IT)

Providing application support of eCommerce platform (SAP Hybris,
Adobe AEM)
Providing a high level of service to our customers and adhering to our
SLAs for response and restoration times
Incident management, problem determination, workaround resolution,
root cause analysis
Participating in Major Incident Handling (bridge) calls
Monitoring and checking incoming alerts and to acknowledge them.
Acceptable delay to take action
Monitoring systems by using monitoring tools, dashboards, ssh console,
any convincing for you methods and depends on the current
events(sale, deployment) or necessity in keeping an eye on weak "zones".
Routing the incoming requests, tasks, etc, to the rest of the background
team if the watching wolf person is not able to process the requests

Support engineer

from 04.2019 to 12.2020 (1 year 9 months)
Київстар, Київ (Телекомунікації, зв'язок)

Lead System Administrator

Support and administration of VAS systems
Coordination of the support team
Monitoring and handling of complaints and incidents.
Interaction with UCRF and Operators involved in the operation of the
MNP service to provide quality services to subscribers.
Making changes to the production environment.
Interaction with suppliers of software and hardware solutions that are
part of subsystems for the quality functioning of systems.
Testing new versions of information systems.
Develops instructions and procedures for working with Systems,
Organizes testing with external systems.
Developing proposals for changes to existing systems based on the
analysis of modern technologies, business needs and existing
architecture of the unit systems, and the results of monitoring system
errors
Development of scripts for automation

Knowledge and skills

• SQL. PL/SQL
• Oracle
• MySQL
• SQLite
• Firebird
• Kubernetes
• Docker
• Docker Compose
• GSM
• Billing
• REST API
• JSON
• XML
• Git
• SQL

Language proficiencies

• English — above average
• Ukrainian — fluent

Additional information

[open contact info](look above in the "contact info" section)