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Billing support specialist
- City of residence:
- Obukhiv
- Ready to work:
- Remote
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Tatsenko Alina
Billing Support Manager
[open contact info ](look above in the "contact info" section) [open contact info ](look above in the "contact info" section) Obukhiv, Kyiv region
SUMMARY
A sharp, results-driven billing professional who actually enjoys digging into payment flows, chasing down
disputes, and squeezing every last percent out of fraud and chargeback metrics. I bring a rare combo to the
table: the analytical rigor of a billing ops specialist, the calm precision of a former medical professional, and
the people-first instincts of a top-tier customer support agent. I thrive in fast-paced international
environments, switch effortlessly between time zones and cultures.
PROFESSIONAL EXPERIENCE
Billing Support Manager 02/2025 – 05/2026
"Risk Inc.", "Pari Match"
Processed refunds, partial refunds, retries, and cascading payments — making
•
sure every cent landed where it was supposed to.
Investigated declined transactions, identified failure patterns (issuer declines, 3DS
•
drops, BIN-level issues), and escalated systemic problems to relevant teams.
Handled subscription billing flows: rebills, cancellations.
•
Built compelling evidence packs by combining UBO transaction data,
•
communication history from Intercom, and supporting artifacts.
Cross-regional collaboration—Worked daily with merchants, partners, and
•
internal teams across Canada, Egypt, Morocco, Türkiye, broader Asia, and Europe,
adapting communication style to local business etiquette and time zones.
Acted as a single point of contact for regional billing escalations, ensuring nothing
•
slipped through the cracks despite the geographic spread. Tools used daily: UBO,
PH2, Asana, Google Sheets, Microsoft Teams, Intercom, Telegram, Slack.
Managed payment operations involving multi-currency cryptocurrency
•
settlements, ensuring high-accuracy transaction verification and reconciliation.
Customer Support Specialist 10/2024 – 02/2025
"Philip Morris International"
Resolved a high volume of inbound client requests across omnichannel
•
touchpoints with consistently high CSAT.
Logged and managed every interaction in CRM , keeping case histories clean,
•
searchable, and useful for downstream teams.
Advised customers on device usage, troubleshooting, and product launches —
•
turning support tickets into upsell and loyalty opportunities.
Authored, escalated, and tracked customer complaints until full resolution,
•
working hand-in-hand with logistics and quality teams.
Processed product orders with zero tolerance for data entry errors.
•
Pharmacist Consultant 01/2024 – 08/2024
"ANC"
Advised customers on medications and OTC products in a high-traffic retail
•
pharmacy.
Maintained bookkeeping records, inventory logs, and regulatory documentation —
•
built a strong foundation in financial accuracy and compliance thinking.
Treatment & Procedure Room Nurse 09/2023 – 12/2023
National Cancer Institute
Performed clinical procedures while keeping documentation airtight — a skill that
•
translates directly into building bulletproof dispute evidence packs.
Communicated with patients with empathy, clarity, and zero room for
•
misunderstanding.
Clinic Administrator 07/2022 – 09/2023
“Manufactura”
Front-line client consulting, scheduling, and information management for a busy
•
private clinic.
Coordinated patient flow through multiple messaging platforms simultaneously
•
— early training ground for multitasking under pressure.
Handled patient billing, daily cash reconciliation, and reporting to clinic
•
management.
CORE SKILLS
Billing & Payment Operations
Transaction monitoring, reconciliation, and settlement tracking
•
Refund processing, retries, dunning, and recovery flows
•
Subscription billing logic: rebills, cancellations, prorations
•
Decline analysis & approval-rate optimization
•
PSP/acquirer communication and reporting
•
TOOLS & PLATFORMS
Billing & dispute systems: UBO, PH2
•
Task & project management: Asana
•
Spreadsheets & reporting: Google Sheets (pivot tables, conditional formatting), Excel
•
Customer communication: Intercom, Telegram, Slack, Microsoft Teams
•
CRM systems: Multi-platform experience
•
LANGUAGES
English Ukrainian
B2 Native
Billing Support Manager
[
SUMMARY
A sharp, results-driven billing professional who actually enjoys digging into payment flows, chasing down
disputes, and squeezing every last percent out of fraud and chargeback metrics. I bring a rare combo to the
table: the analytical rigor of a billing ops specialist, the calm precision of a former medical professional, and
the people-first instincts of a top-tier customer support agent. I thrive in fast-paced international
environments, switch effortlessly between time zones and cultures.
PROFESSIONAL EXPERIENCE
Billing Support Manager 02/2025 – 05/2026
"Risk Inc.", "Pari Match"
Processed refunds, partial refunds, retries, and cascading payments — making
•
sure every cent landed where it was supposed to.
Investigated declined transactions, identified failure patterns (issuer declines, 3DS
•
drops, BIN-level issues), and escalated systemic problems to relevant teams.
Handled subscription billing flows: rebills, cancellations.
•
Built compelling evidence packs by combining UBO transaction data,
•
communication history from Intercom, and supporting artifacts.
Cross-regional collaboration—Worked daily with merchants, partners, and
•
internal teams across Canada, Egypt, Morocco, Türkiye, broader Asia, and Europe,
adapting communication style to local business etiquette and time zones.
Acted as a single point of contact for regional billing escalations, ensuring nothing
•
slipped through the cracks despite the geographic spread. Tools used daily: UBO,
PH2, Asana, Google Sheets, Microsoft Teams, Intercom, Telegram, Slack.
Managed payment operations involving multi-currency cryptocurrency
•
settlements, ensuring high-accuracy transaction verification and reconciliation.
Customer Support Specialist 10/2024 – 02/2025
"Philip Morris International"
Resolved a high volume of inbound client requests across omnichannel
•
touchpoints with consistently high CSAT.
Logged and managed every interaction in CRM , keeping case histories clean,
•
searchable, and useful for downstream teams.
Advised customers on device usage, troubleshooting, and product launches —
•
turning support tickets into upsell and loyalty opportunities.
Authored, escalated, and tracked customer complaints until full resolution,
•
working hand-in-hand with logistics and quality teams.
Processed product orders with zero tolerance for data entry errors.
•
Pharmacist Consultant 01/2024 – 08/2024
"ANC"
Advised customers on medications and OTC products in a high-traffic retail
•
pharmacy.
Maintained bookkeeping records, inventory logs, and regulatory documentation —
•
built a strong foundation in financial accuracy and compliance thinking.
Treatment & Procedure Room Nurse 09/2023 – 12/2023
National Cancer Institute
Performed clinical procedures while keeping documentation airtight — a skill that
•
translates directly into building bulletproof dispute evidence packs.
Communicated with patients with empathy, clarity, and zero room for
•
misunderstanding.
Clinic Administrator 07/2022 – 09/2023
“Manufactura”
Front-line client consulting, scheduling, and information management for a busy
•
private clinic.
Coordinated patient flow through multiple messaging platforms simultaneously
•
— early training ground for multitasking under pressure.
Handled patient billing, daily cash reconciliation, and reporting to clinic
•
management.
CORE SKILLS
Billing & Payment Operations
Transaction monitoring, reconciliation, and settlement tracking
•
Refund processing, retries, dunning, and recovery flows
•
Subscription billing logic: rebills, cancellations, prorations
•
Decline analysis & approval-rate optimization
•
PSP/acquirer communication and reporting
•
TOOLS & PLATFORMS
Billing & dispute systems: UBO, PH2
•
Task & project management: Asana
•
Spreadsheets & reporting: Google Sheets (pivot tables, conditional formatting), Excel
•
Customer communication: Intercom, Telegram, Slack, Microsoft Teams
•
CRM systems: Multi-platform experience
•
LANGUAGES
English Ukrainian
B2 Native
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The candidate's resume is posted at https://www.work.ua/resumes/19154529/