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Work experience

Lead generation manager

from 06.2025 to 04.2026 (11 months)
Phoenix Lead, USA, Remote (Telecommunications and networking)

>>Answered incoming customer calls and chats
>>Collected customer information and entered data into CRM systems
>>Provided accurate service information and pricing
>>Followed scripts and internal procedures

Chat Manager

from 05.2024 to 04.2025 (1 year)
Gamicorp Gaming and Betting Company, Remote (Beauty, fitness, sports)

>>Handled live chat support for VIP customers
>>Responded to account, payment, and gameplay questions
>>Verified customer accounts and documents
>>Resolved technical and transaction issues
>>Followed company policies and responsible gaming rules
>>Maintained professional and polite communication at all times

Customer Support Representative

from 02.2023 to 05.2024 (1 year 4 months)
American International Logistics Inc USA, Remote (Transportation and logistics)

>>Answered incoming customer calls and chats
>>Collected customer information and entered data into CRM systems
>>Scheduled services and updated bookings
>>Provided accurate service information and pricing
>>Followed scripts and internal procedures
>>Ensured customer satisfaction by promptly addressing queries and concerns.

Education

Digital University

Business Management, Kyiv
Higher, from 2023 to 2025 (2 years)

V.N. Karazin Kharkiv National University

Psychology, Kharkiv
Higher, from 2020 to 2024 (4 years)

Knowledge and skills

• Data management
• Microsoft Copilot
• Management of CRM

Language proficiencies

English — advanced