Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/19158219/

Work experience

Chat Manager

from 03.2025 to 06.2026 (1 year 4 months)
UNDERDOG SPORTS & FANTASY, USA, Remote (Beauty, fitness, sports)

>>Handled live chat support for VIP customers

>>Responded to account, payment, and gameplay questions

>>Verified customer accounts and documents

>>Resolved technical and transaction issues

>>Followed company policies and responsible gaming rules

>>Maintained professional and polite communication at all times

Customer Support Representative

from 08.2023 to 02.2025 (1 year 7 months)
PITNEY BOWES LOGISTICS, USA, Remote (Transportation and logistics)

>>Answered incoming customer calls and chats

>>Collected customer information and entered data into CRM systems

>>Provided accurate service information and pricing

>>Followed scripts and internal procedures

Lead Generation Manager

from 10.2022 to 07.2023 (10 months)
Phoenix Lead Cooperation, Remote (Finance, banking, and insurance)

>>Handled large volumes of leads found on search engines

>>Scheduled appointments and updated enquiry records

>>Entered client data accurately into company systems

>>Assisted with basic insurance and debt verification

>>Resolved client inquiries calmly and professionally

Customer Support Representative

from 04.2021 to 07.2022 (1 year 4 months)
MD-IT Transcription Services LLC, Remote (Telecommunications and networking)

>>Responded to customer calls and messages

>>Provided shipment status updates for partnered cooperations

>>Entered and updated clients data in CRM

>>Coordinated with internal teams

>>Resolved complaints and follow-up requests

>>Participated actively in team meetings; shared insights and feedback garnered from customer interactions.

>>Handled difficult situations calmly, preserving company reputation.

Education

V.N. Karazin Kharkiv National University

Psychology, Kharkiv
Higher, from 2020 to 2024 (4 years)

Additional education and certificates

B2B Customer Success Management— ALISON

3 Months

Virtual Assistant - Coursea

6 Months

Knowledge and skills

• Data management
• Microsoft Copilot
• Management of CRM

Language proficiencies

English — advanced