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Umeh

Sales manager

Considering positions:
Sales manager, Development manager, Call-centre operator, Client manager, Brand manager, Acquisition manager, Менеджер з продажу нерухомості, Project manager, Content manager, Coordinator
Age:
28 years
City of residence:
Odesa
Ready to work:
Remote

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Umeh Kenneth chinedu
Sales Executive and Marketing Manager
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Portharcourt

t.me/Christopher_kenneth1

Summary
Results-driven Sales Representative with experience in customer engagement, lead generation, and closing
sales in fast-paced environments. Skilled in building strong client relationships, identifying customer needs,
and delivering tailored solutions that increase revenue and customer satisfaction. Strong communication,
negotiation, and problem solving abilities with the ability to work effectively in team oriented and customer
focused environments.

Professional Experience
Customer Support Representative, Concentrix 01/2024 – 01/2026
Handled inbound customer inquiries for international telecom and retail clients.


Provided billing support, troubleshooting assistance, and account management.


Processed refunds, escalations, and service modifications.


Collaborated with cross-functional teams to resolve customer complaints


efficiently.
Trained new hires on communication standards and CRM tools.


Business Development Representative, Shopify 02/2023 – 11/2024
Identified and engaged high-potential clients through cold outreach, networking,


and referrals.
Negotiated contracts and pricing agreements with new customers.


Educated clients on products and services to maximize customer satisfaction.


Maintained weekly sales reports and performance analytics.


Sales Executive, Global Trade Solutions Ltd 04/2021 – 10/2022
Managed sales outreach and client relationships for international B2B customers


across Europe.
Generated and qualified leads through email, calls, and virtual meetings.


Assisted in closing sales deals and contract renewals with foreign clients.


Maintained accurate sales records and pipelines using CRM tools.


Education
Food science and Technology, University of Nigeria 2023 – Present

Skills
Long-Term Partnership Development Team Leadership & Training
Sales Pipeline Management Effective communication & Presentation
Customer service & client relations Customer Needs Assessment
Time Management & Prioritization Sales & Business Development

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