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Olena Matushanska

Date of birth: 29/08/2001 | Nationality: Ukrainian | Gender: Female | Phone: [open contact info](look above in the "contact info" section)

(Mobile) | Email address: [open contact info](look above in the "contact info" section) | Telegram: @mahrez_29 | Address: 61103,

Kharkiv, Ukraine (Home)

ABOUT MYSELF

Having graduated from V. N. Karazin Kharkiv National University and attained a diploma with honours in
Philology, I currently specialize in Germanic languages and translation, primary - English.
The whole process of earning my degree has taught me not only efficient task allocation and time
management, but also patience and flexibility. Once I start working on a new task, I put my whole heart into it
and make sure the result is excellent.

WORK EXPERIENCE

01/01/2026 - CURRENT - REMOTE
SALES PERSONCOSTUDY OÜ

· Communicate with prospective customers via live chat, WhatsApp, email, and phone calls.
· Consult customers regarding available services and pricing options.
· Follow up with potential clients who require additional time before making a purchase decision.
· Handle objections and assist customers in selecting the most suitable service.
· Maintain accurate customer records and communication history in internal systems.
· Cooperate with support and operations teams to ensure a smooth customer experience.
· Perform routine testing of PPC websites and landing pages.
· Verify the functionality of contact forms, chat widgets, CTA buttons, and lead-generation tools.
· Identify and report technical issues affecting customer acquisition.

08/02/2025 - 01/01/2026 - REMOTE
DEPUTY SHIFT MANAGERCOSTUDY OÜ

· Assisted Shift Managers in coordinating daily operational processes.
· Monitored order queues, deadlines, payments, revisions, and customer requests.
· Processed and verified customer payments and transactions.
· Investigated order discrepancies and communicated with customers regarding missing information and
additional requirements.
· Assigned and monitored tasks according to established internal procedures.
· Worked with CRM, ticketing, payment-processing, and order-management systems.
· Participated in quality control procedures and deadline monitoring.
· Performed selected Shift Manager responsibilities during periods when Shift Managers were unavailable.
· Served as a versatile team member, taking on responsibilities across multiple functions during staff
absences.

23/03/2023 - 01/01/2024 - KHARKIV, UKRAINE
TRANSLATORTHE PUBLIC ORGANIZATION “KHARKIV ASSOCIATION OF BLIND LAWYERS”, O.L.
LEPETYUK

· Translated organizational documentation from Ukrainian into English.
· Ensured accuracy and consistency of legal and administrative terminology.
· Assisted with communication during meetings when required.
10/07/2021 - 01/05/2025 - KHARKIV, UKRAINE

TUTORSELF-EMPLOYED

· Taught English to children and adults.
· Prepared individualized lesson plans according to students’ goals and proficiency levels.
· Adapted learning materials to different age groups and learning styles.
· Monitored student progress and provided regular feedback.

28/11/2020 - 01/01/2021 - KHARKIV, UKRAINE
RECEPTIONISTFRENCHENGLISH SCHOOL

· Greeted students and prospective students.
· Provided information about courses and school services.
· Answered and made phone calls.
· Scheduled and cancelled classes.
· Prepared and printed educational materials.
· Assisted with administrative and accounting tasks.

EDUCATION & TRAINING

01/09/2019 - 05/07/2023 - KHARKIV, UKRAINE
BACHELOR OF PHILOLOGY. TRANSLATOR- V. N. KARAZIN KHARKIV NATIONAL UNIVERSITY
Website: https://karazin.ua/en/

LANGUAGE SKILLS

Mother tongue(s): UKRAINIAN

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken production Spoken interaction

ENGLISH C1 C2 C1 C1 C2

GERMAN A2 A2 A2 A2 A2

RUSSIAN C2 C2 C2 C2 C2

SKILLS

Microsoft Office | Microsoft Word | Microsoft Excel | Microsoft Powerpoint | Outlook | Messengers (WhatsApp,
Discord, Telegram) | Google( Google meet, Google Docs, Google classroom, Google Forms, Google Drive,
Google Slide | Social Media / Social Network

COMMUNICATION AND INTERPERSONAL SKILLS

persistence

cooperation and teamwork skills

flexibility

responsibility